Customer Service Representative
Key Skills
Job Description
Summary:
Customer Service Representatives will deliver world class customer service via phone and e-mail, to our existing and future customer base. They will ensure that all purchase orders received from customers are processed on the same day that they are received. They are also responsible for providing timely responses to inquiries from customers both internal and external. Deliver excellent customer service while increasing customer satisfaction, enhancing relationships and delivering expert problem resolution.
Key Responsibilities:
- Process and analyze large quantities of customer purchase orders accurately and efficiently within 24 hours of receipt and check for completeness of data
- responsible for the follow-up of the entire order process
- cooperation with multiple Account Managers and distributors within a certain region in the commercial and administrative field
- Quickly answer incoming customer inquiries through phone calls, emails and ticketing systems
- Efficiently gather information internally and externally to provide timely information to customers regarding order statuses and other general inquiries
- Work cross functionally with other departments to provide excellent customer service.
- Adhere to all procedures, guidelines, and policies in all daily activities
- Continuous self-development of working methods within own region
Profile:
- Ability to follow instructions and to communicate effectively, verbally and written.
- Ability to perform day-to-day duties with precision and accuracy
- Ability to multi-task, prioritize, and manage time effectively
- Adaptable to change
- Administrative and commercial education /
- Proficiency using computers, Microsoft Office, ERPs systems; SAP experience preferred.
- Strong critical thinking and problem-solving skills.
- Previous experience with order entry and customer service
- Previous experience handling incoming and outgoing phone calls.
- Strong interpersonal skills
- Have a proactive attitude
- very good command of the French, English and Dutch language
Core Responsibilities
The Customer Service Representative is responsible for processing customer purchase orders accurately within 24 hours and managing the entire order lifecycle. They will also handle incoming inquiries via phone and email while collaborating cross-functionally to ensure high customer satisfaction.
Requirements
Candidates must possess administrative or commercial education and proficiency in Microsoft Office and ERP systems, with SAP experience preferred. Excellent command of French, English, and Dutch is required, along with strong interpersonal and problem-solving skills.
About Geami
Industry: Packaging and Containers Manufacturing
Company size: 201-500 employees
Founded in 1972, Ranpak's goal was to create the first environmentally responsible system to protect products during shipment. Ranpak’s mission is to deliver sustainable packaging solutions that help improve supply chain performance and costs, reduce environmental impact, and support a variety of growing business needs globally. The development and improvement of materials, systems and total solution concepts have earned Ranpak a reputation as an innovative leader in e-commerce and industrial supply chain solutions. Ranpak is headquartered in Concord Township, Ohio with additional locations in Eygelshoven, the Netherlands and Singapore. Ranpak operates manufacturing facilities located in Nevada, Missouri, the Netherlands and Czech Republic.