Desktop Support Engineer l
Key Skills
Job Description
Job Title: Desktop Support L1 / Deskside Support Engineer Location: Amsterdam, Netherlands Experience: 3–5 Years Contract Type: B2B Contract Contract Duration: 12 Months Work Model: Full-Time, Onsite Requirement: Full-Time / Backfill Language Preference: Native Dutch speakers preferred. Candidates with strong Dutch communication skills will also be considered. Job Description: We are looking for an experienced Deskside Support Engineer to provide full-time onsite IT support to end users in Amsterdam. The candidate will be responsible for troubleshooting hardware, software, Windows OS, Microsoft 365, and basic network-related issues. Key Responsibilities: Provide onsite L1/L2 deskside and end-user IT support. Troubleshoot desktops, laptops, printers, and peripherals. Support Windows 10/11, Microsoft 365, Outlook, and Teams. Manage Active Directory, user accounts, and password resets. Troubleshoot LAN, Wi-Fi, VPN, and connectivity issues. Handle incidents and service requests through IT ticketing tools. Install, configure, and maintain IT hardware and software. Coordinate with L2/L3 teams for complex technical issues. Required Skills: 3–5 years of experience in Desktop / Deskside Support. Strong knowledge of Windows 10/11 troubleshooting. Hands-on experience with Microsoft 365 and Active Directory. Hardware, software, and peripheral troubleshooting. Basic networking knowledge (LAN, Wi-Fi, VPN). Experience with ITSM tools and incident management. Good communication and customer service skills. Ability to work independently in an onsite support environment.
Core Responsibilities
Provide onsite L1/L2 support to end users, troubleshooting desktops, laptops, printers, peripherals, Windows, Microsoft 365, and basic network connectivity. Manage user accounts and service requests, install and maintain hardware and software, and coordinate complex issues with L2/L3 teams.
Requirements
Requires 3–5 years of desktop or deskside support experience, strong Windows 10/11 troubleshooting skills, and hands-on experience with Microsoft 365, Active Directory, and ITSM tools. Candidates should have basic networking knowledge, strong communication and customer service skills, and be able to work independently onsite; native Dutch speakers are preferred, with strong Dutch communication skills also considered.
About Celtic Management Services
Industry: IT Services and IT Consulting
Company size: 2-10 employees
Celtic Management Services delivers tailored IT infrastructure and management solutions across Europe, specialising in vendor and partner services for Workspace, Data Centre, and Cloud environments. We support organisations across the full IT infrastructure lifecycle — from hardware provisioning and deployment to professional services, ongoing maintenance, and secure end-of-life data destruction. What sets us apart is our commitment to personalised service, operational excellence, and vendor-agnostic guidance. Whether you need help sourcing the right technology partners, optimising infrastructure performance, or simplifying support models, our experienced team is here to help you move forward with confidence. Our Promise: Flexible, right-sized solutions tailored to your environment Independent advice backed by industry knowledge and partner network insights A hands-on, responsive approach to service delivery. At Celtic, we aim to become an extension of your team — a trusted partner focused on making your IT operations simpler, more efficient, and future-ready.