Front Office Supervisor
Key Skills
Job Description
Responsibilities Guiding the dynamic and loyal Front Office team Optimizing and implementing the guest experience from arrival to departure Motivating your team to offer changes in the service experience to our guest Dealing with questions, requests or guest complaints at an excellent level Making staff planning Training new employees Requirements Teamplayer Knowledge or passion for luxury and hospitality Positive attitude and excellent communication skills Speaks and writes fluently Dutch and English and preferably another language Good at prioritizing Work experience in a 5-star hotel Enthusiastic leadership skills WHY THE AMSTEL HOTEL? Working at The Amstel Hotel in Amsterdam is accompanied by brilliant working conditions: A pleasant and collegial working environment in which own initiative is appreciated Travel allowance for a commuting distance of more than 5 km Personalized support that matches your ambitions so that you can make a great start, be involved, and grow. To stay fit we offer a discount on your contract with Trainmore + 1 Euro discount for every time you go! Personal development and growth opportunities Employee discount on the worldwide 6500+ hotels of InterContinental Hotel Group 50% discount on the F&B at 23 partner hotels in Amsterdam with the F&B Discount Card When you join our team, you will gain access to Epassi, our flexible benefits platform. Through Epassi, you can choose what suits you best. whether that is a discount on your gym membership or vouchers for your favourite online stores. The choice is entirely yours. Through Epassi we recognise and reward your efforts. Interested in being part of the exciting future of the Amstel Hotel? View our vacancies below and send your CV and motivation letter to [email protected] or call us at +31 20 520 34 86. We exclusively consider responses from candidates who possess eligibility to work within the Netherlands / EU.
Core Responsibilities
Lead and motivate the Front Office team, improve the guest experience from arrival through departure, and handle guest questions, requests, and complaints. Plan staff schedules and train new employees.
Requirements
Candidates should be team-oriented, positive, and enthusiastic leaders with strong communication and prioritization skills, and an interest in luxury hospitality. Fluency in spoken and written Dutch and English is required, another language is preferred, and experience working in a five-star hotel is expected.
Benefits
- Travel Allowance
- Personalized Career Support
- Fitness Membership Discount
- Personal Development Opportunities
- Employee Hotel Discounts
- Food And Beverage Discounts
- Flexible Benefits Platform
- Online Store Vouchers
About Amstel Hotel
Industry: Hospitality
Company size: 51-200 employees
'The Grand Dutch Residence; Embracing the charm and heritage of the city' The Amstel Hotel is a five-star superior hotel marked by a long tradition of genuine hospitality and discrete luxury. In 2016 and 2017 the hotel is dedicated to celebrate the 150th jubilee of the hotel, as the construction started on April 26th, 1866. The hotel opened its doors 1 year and 1 day later in 1867 and is praised ever since for its royal appearance and homely warmth. The imposing lobby, historical stairs, beautiful chandeliers and high ceilings make it a true Grand Dame Hotel. To this day, this landmark hotel still offers a home-away-from-home for many travellers. When nearing the hotel the view is enchanted with the impressive façade reflected in the shimmering Amstel River. The 79 rooms and suites feature an authentic character with room surfaces that are among the largest of Amsterdam. The modern facilities and the comfortable beds ensure a tranquil stay and the exclusive hand-printed wallpaper creates a unique atmosphere. The hotel is ideally located in the heart of Amsterdam, close to the city center. The Royal Carré theatre and the Hermitage Amsterdam museum are within walking distance of the hotel, and by taxi or saloon boat you will be at the Rijksmuseum, Van Gogh Museum, the Concertgebouw, the Stedelijk Museum, the Anne Frank House or Amsterdam’s boutique shopping streets within minutes.