Key Skills

Job Description

Position As our Remote Support Engineer, you will play a key technical role in resolving incidents and problems remotely. You’re the one who our field technicians turn to when they need technical support. You will also help managing the customer's experience and perception. Place in the organization You will be part of our Service and Maintenance team and report to our Service Manager. Place of work/ working hours You will be working from our head office in Amersfoort. This is a full-time role. Key activities/responsibilities Troubleshooting of turbine faults forwarded by level 1 control room engineers; Remote support for work on turbines by service teams, subcontractors and customers across the globe; Assisting the Service Coordinator with service visit preparations and spare parts shipments; Analyzing and improving turbine performance using live and logged turbine data and site assessments; Review and continuous improvement of fleet availability in cooperation with the engineering team; Preparing customized reports according to the customer requirements; Create and improve alarm handling and service procedures. Requirements for the job: You are flexible in working outside office hours according to the business needs; You have a Bachelor’s or diploma in electrical or electronics engineering; You have 4 to 6 years of experience in Wind turbine service operations or Operations of a control room; experience in EWT turbines is a plus; You are in possession of good communicational skills in English; You have strong analytical skills and are very good in processing operational data; You genuinely enjoy building a strong and professional team and a good relationship with customers and stakeholders (both internal and external); You can train junior team members and control room engineers, helping them learn; You live in The Netherlands. Personal Competencies: Strong analytical and problem-solving skills; Structured, standards-driven engineering mindset; Ability to process operational data; Ability to work independently while contributing effectively to multidisciplinary teams; Proactive, hands-on attitude with strong ownership; Fluent in English; Dutch or additional languages are an advantage. What we offer: A salary between € 52.250 - € 57.250; Opportunities for professional growth and development within a leading renewable energy company; A dynamic, innovative, and supportive work environment focused on sustainable energy solutions and microgrid advancements; A year contract with a prospect of a permanent employment contract; Benefits: pension scheme (50% employer), 27 vacation days, a commute allowance and a personal development budget. Enthusiastic? If you’re ready for the challenge and you fit our profile, please apply through this post. EWT focuses on equality, objectivity, and anti-discrimination during the selection process. About EWT Systems EWT Systems, founded in 2025, is a Dutch headquartered manufacturer and supplier of sub megawatt wind turbines, building further on 20-year track record of the DirectWind family of wind turbines, of which more than 700 are deployed worldwide. Our wind turbines are predominantly used to provide localized on- and off-grid solutions for customers, spanning industry, agriculture, water utilities, investment funds, communities and landowners. In Amersfoort we assemble rotor hubs, nacelles, power converters and control systems. In our factory in Enschede we produce the rotor blades for our turbines. This is the only production location for rotor blades in the Netherlands. The blades are made of glass fiber reinforced epoxy, a composite material. At EWT Systems we believe in distributed energy generation, enabling consumers, businesses and communities to reliably produce electricity in accordance with needs, fostering local energy autonomy. Our mission is to provide high-quality wind turbines with the highest possible economic gain (energy savings/energy generation income) within the growing world of distributed energy. We strongly believe that our success in the world market for wind energy is powered by our most valuable assets: our talented and motivated employees. Due to our ambitious strategy, we have several career opportunities for professionals whose sense of commitment, motivation and innovation, as well as technical excellence, equals our own. We are looking for people who are flexible, creative, with a problem-solving attitude, who show initiative and who co-operate well with colleagues in an international setting. * we do not appreciate acquisition from recruitment agencies for this role*

Core Responsibilities

Troubleshoot turbine faults and provide remote technical support to field teams, subcontractors, and customers worldwide. Analyze turbine data and performance, improve fleet availability and service procedures, prepare customer reports, and assist with service visit and spare-parts coordination.

Requirements

Requires a bachelor's degree or diploma in electrical or electronics engineering and 4–6 years of experience in wind turbine service operations or control room operations; EWT turbine experience is an advantage. Candidates must live in the Netherlands, communicate well in English, analyze operational data, work flexibly outside office hours when needed, and support and train colleagues while building strong stakeholder relationships.

Benefits

• Pension Scheme (50% Employer Contribution)
• 27 Vacation Days
• Commuting Allowance
• Personal Development Budget
• Professional Growth and Development Opportunities