Key Skills

Job Description

JOIN THE TEAM THAT’S POWERING PROGRESS Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin driving your career forward! Apply Now Job Title: Customer Service Employee Alphen aan den Rijn, 2408 AB Netherlands Required Travel: 0% Job Description Keep our customers moving! As a Customer Service Employee, you are responsible for checking and processing customer orders. You will be in daily contact with international customers and internal departments regarding order progress. You report to the Customer Service Lead. Your responsibilities Process and manage sales orders in SAP; Maintain contact with customers regarding order status and answer their questions; Keep customer data, pricing information and administrative records up to date; Handle customer requests and complaints and work towards suitable solutions; Manage the general order mailbox; Perform all administrative tasks related to order processing and fulfilment. What do you bring? MBO+ level education and several years of experience in a similar technical position; Structured and accurate work approach; Solution-oriented and customer-focused mindset; Strong team player with an independent and proactive attitude; Good command of Dutch and English and proficiency in Microsoft Word and Excel. What do we offer? An independent role within an international organisation with an informal culture; Employment conditions in accordance with the Metalektro CLA; Competitive salary, excellent pension scheme and annual bonus opportunity; 27 vacation days and 13 ADV days, plus travel allowance; Collective health insurance contribution, bicycle plan, gym reimbursement and staff association. Apply Now All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Req Id: 816 Please enable JavaScript

Core Responsibilities

Process and manage sales orders in SAP, maintain customer and pricing records, and communicate with international customers and internal departments about order progress. Handle customer questions and complaints, manage the general order mailbox, and complete administrative tasks related to order processing and fulfillment.

Requirements

Requires MBO+ level education and several years of experience in a similar technical position. Candidates should be accurate, solution-oriented, customer-focused, proactive team players with good Dutch and English skills and proficiency in Microsoft Word and Excel.

Benefits

• Competitive Salary
• Pension Scheme
• Annual Bonus Opportunity
• 27 Vacation Days
• 13 ADV Days
• Travel Allowance
• Collective Health Insurance Contribution
• Bicycle Plan
• Gym Reimbursement
• Staff Association