Key Skills

Job Description

Are you a strategic partner for your clients, passionate about driving business growth and building long-term relationships? Join us as a Key Account Manager and help our industry-leading clients maximize their success with Cleopatra Enterprise! As our Key Account Manager, you play a crucial role in expanding business opportunities and strengthening partnerships with our global clients who use our project cost management software, Cleopatra Enterprise. You proactively manage client relationships, identify upselling and cross-selling opportunities, and ensure clients get the most value from our solutions. What you’ll do You will be responsible for building and maintaining strong, long-term relationships with key clients, acting as their trusted advisor. In this role, you will drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts. Developing and executing strategic commercial account plans will be essential to ensure client satisfaction and business expansion. You will conduct regular business reviews, customer roadmaps, and evaluations to align our solutions with client needs. Additionally, you will proactively identify and mitigate potential risks or challenges to ensure smooth client experiences. You will collaborate closely with internal teams, including sales, marketing, and product development, to optimize customer engagement and deliver tailored solutions. What You Bring 3 to 5 years of experience in a commercial role, preferably in account management, customer success, or sales within a SaaS environment. Proven ability to navigate and build relationships across different organizational layers in international corporate environments. Bachelor’s or master’s degree (a background or strong interest in engineering or technology is a plus). Full professional proficiency in English and Dutch. (Fluency in additional languages like Spanish, Portuguese, or German is highly advantageous). Strong communication and active listening skills, with the ability to ask insightful questions and uncover genuine business needs. A self-starter mindset, resilience, and the discipline to consistently work toward lead-generation and pipeline targets. Why Cleopatra? Cleopatra Enterprise is evolving into an enterprise platform that helps global organizations manage and improve critical operational and strategic processes. We work with industry-leading clients in complex project and asset-intensive environments, where performance, control, and decision-making truly matter. At Cleopatra, you'll join an ambitious sales team where your ideas genuinely matter. You'll work alongside colleagues from different backgrounds and nationalities who enjoy sharing ideas, challenging each other and celebrating successes together. We take our work seriously, but never ourselves. As Cleopatra continues to grow internationally, you'll have the opportunity to shape the voice of a company that helps deliver some of the world's most complex capital projects. What we offer A high-impact role at the heart of our international sales engine, with real ownership of lead generation across our solution portfolio and direct visibility into company growth. A hybrid working policy that combines collaboration at our headquarters in Zwijndrecht with the flexibility to work remotely, in line with company policy. Exposure to international markets, complex enterprise sales cycles, and selected industry events. Competitive base salary paired with an attractive performance-based incentive scheme. We offer: € 4000 - € 5000 based on FT (40 hr) 29,5 holidays A good pension scheme Bonus scheme Hybrid working Travel reimbursement

Core Responsibilities

Build and maintain long-term relationships with global key clients, serving as a trusted advisor and aligning Cleopatra Enterprise solutions with their needs. Grow revenue through strategic account plans, upselling and cross-selling, regular business reviews, risk mitigation, and collaboration with sales, marketing, and product teams.

Requirements

Requires 3–5 years of commercial experience, preferably in account management, customer success, or SaaS sales, and the ability to build relationships across organizational levels in international corporate environments. A bachelor's or master's degree is requested; full professional proficiency in English and Dutch, strong communication and listening skills, and a self-starting, resilient approach are also required.

Benefits

• Competitive Base Salary
• Performance-Based Bonus Scheme
• 29.5 Days Of Holiday
• Pension Scheme
• Hybrid Working
• Travel Reimbursement
• International Market Exposure
• Industry Event Participation