Key Skills

Job Description

About Runnr.ai Do you think it's weird to stand in line at a hotel front desk just to ask a simple question? Runnr.ai is a hospitality AI startup in the heart of Utrecht. We use the latest AI to handle guest communication for hotels over WhatsApp and other channels, so guests get answers in seconds and front desk teams get their day back. Our team comes from Booking.com, Catawiki and the hotel floor itself. About this internship Looking for your mandatory internship from January? Spend it on the other side of the front desk: helping hotels run on AI. You'll be the first person our hotels reach when they need help. You know what a busy check-in or a full inbox at reception feels like, and that's exactly why hotels will trust you on the phone. Hands-on support first. You'll answer support tickets, call a front desk manager whose setup broke, and dig into the platform until you find out why. Then make it better. With what you learn, you'll help us improve how we support hotels: better help articles, smarter AI-suggested replies and fewer repeat questions. This internship is designed for hotel school students who need a curricular internship from January, but we welcome students from other hospitality, tourism or business programmes too. You'll get real responsibility from week one, a mentor who has time for you, and a project you can use for your school assignment. What you’ll be doing Fix it – Answer support tickets from hotels via email and phone. When a front-desk wants to better understand the AI context or something breaks, you're the one they message, finds the cause and follows up until it works. Dig in – Troubleshoot the platform and the AI’s answers. Reproduce bugs so our developers can squash them fast. Feed the AI – Keep hotels’ knowledge bases accurate. Our AI answers from them, so if they’re wrong, the AI is wrong. Spot patterns – Map which questions come in, how often, and which ones don’t need a human at all. Automate – Help set up and test AI replies for routine questions, with clear rules for when a person takes over. Measure it – Track response time, resolution rate and repeated questions in HubSpot, and suggest what to improve. Write it down – Write setup guides, FAQs and help articles that save hotels (and us) time. What you’ll walk away with How hotel tech fits together: guest messaging, PMS, booking systems, and where AI shines (or doesn’t). How a fast-growing startup runs support and operations, and how to measure it. Hands-on experience using AI tools like ChatGPT and Claude in daily work. The confidence to talk to hotel managers and developers in the same afternoon. School stuff, sorted. We’ll set your learning goals together at the start, check in with you weekly and complete your evaluations on time. Need a research or improvement project? We’ll scope one with you, for example cutting support response times or rebuilding the help center. Who we’re looking for You don’t need to be a tech expert. You do need to be: A people person. You’ve worked at a front desk, a restaurant, or other customer facing role. A clear communicator. Your English is clear and calm, written and spoken. A lot of this job is writing, and some of it is on the phone. Curious about AI. You like figuring out how things work and you pick up new software fast. A solver, not a staller. If you don’t know the answer, you go find it. Enrolled in a hospitality, tourism, business or similar programe, and you need an internship from January 2027. Bonus points for: Dutch, or a willingness to learn it. Experience with hotel systems (PMS, booking engines, guest messaging). Experience with HubSpot, a help-desk tool, or AI tools. Experience writing guides, FAQs or training material. No need for: coding skills or previous tech support experience. We’ll teach you the product. Why join Runnr.ai? 💶 €600 gross per month internship allowance 🧭 A mentor who actually has time for you, with weekly check-ins 🏢 Hybrid: 3 days a week at our office a minute from Utrecht Centraal, with commuting covered 🎉 Quarterly team events 🚀 Real ownership: help shape how an AI company supports hotels across Europe 🎓 A way in: strong interns are first in line for student jobs and junior roles after graduation Ready to check in? Send your CV and a few lines on why you want to intern at Runnr.ai to [email protected]. Tell us your school, your internship dates and the hours your programme requires. The process is short: A 20-minute call An interview with a short written exercise Meet the team At Runnr.ai we believe great guest experiences at scale create real value for hotels. We work as one team, share wins and failures, give each other honest feedback, and keep things transparent, fast and ambitious. We welcome people from every background. If you’re not sure you tick every box, apply anyway. We’d love to hear from you. We look forward to getting to know each other.

Core Responsibilities

Respond to hotel support requests by email and phone, troubleshoot platform and AI issues, reproduce bugs, and maintain accurate hotel knowledge bases. Identify recurring questions, help configure and test automated replies, track support metrics in HubSpot, and create guides and help articles.

Requirements

Applicants must be enrolled in a hospitality, tourism, business, or similar program and need an internship starting in January 2027. They should have customer-facing experience, clear written and spoken English, curiosity about AI, and a proactive problem-solving approach; Dutch, hotel-system experience, and familiarity with HubSpot or AI tools are bonuses.

Benefits

• Internship allowance
• Mentorship and weekly check-ins
• Commuting costs covered
• Quarterly team events
• Potential student jobs and junior roles after graduation