Key Skills

Job Description

Intelligently Moving Your World XPENG is a leading technology company dedicated to designing, developing, manufacturing, and marketing intelligent mobility solutions – including electric vehicles (EVs), eVTOL aircraft, and robotics. Headquartered in Guangzhou, China, we have regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, San Diego, and our European headquarters in Amsterdam, supported by local teams in Copenhagen, Munich, Oslo, and Stockholm. Listed on the NYSE (XPEV) and HKEX (9868.HK), with a strategic investment from Volkswagen, XPENG is entering a transformative phase in Europe. From H2 2026 through 2027, we will launch six all‑new vehicles and two major model‑year updates – making this the most exciting time to join our European commercial team. Job Purpose The Parts Operation Specialist is responsible for supporting the after-sales parts business, ensuring new markets access and proper supply and availability for existing markets, contributing to a good quality and sustainable growth in parts business of Xpeng. Help to achieve and maintain service partner and customer satisfaction in the after-sales sector. Key Responsibilities 1.Sales Order Management: Support the order-to-cash process for spare parts Follow up on orders, VOR orders, urgent orders and back-orders to ensure timely deliveries Customer consulting for order/delivery status Perform data analysis on sales order overview and parts logistics plus reporting Harmonize the parts availabilities with Xpeng headquarter in China, especially for new markets and new car models for the EU 2.Systems and Customer Service: Act as first contact person of the markets for parts business Establish regular communication mechanisms with markets to promptly gather market demands and feedback on market issues, providing information input to help the parts team optimize policies and processes. Provide information and resolve parts concerns for dealers and service providers Organizational support with training activities, materials, language settings Assist countries and internal staff with system operating questions, billing and administration Support with order returns, cancellations, and other spare parts related inquiries Parts policy and procedures communication and explanation to the markets. 3. Required Qualifications and Skills Bachelor’s degree in business administration or related field Proficiency in MS Office, especially Excel and PowerPoint Analytical and problem-solving skills, good communication Fluency in English; additional language skills are advantageous Experience in the automotive aftersales as well as the EV-market Willingness to travel if needed within Europe to support service centers, customers and service providers. Next steps: To comply with GDPR, we can't process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. For more information on how we process your personal data, please see: https://www.xpeng.com/policy As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Certificate of Good Conduct (VOG) or, in cases where a VOG cannot be obtained in the Netherlands, a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Core Responsibilities

Manage spare parts orders, including urgent orders, back-orders, returns, and delivery inquiries, while analyzing order and logistics data and coordinating parts availability with headquarters. Serve as the primary parts-business contact for European markets, supporting dealers and internal teams with systems, training, policies, administration, and market feedback.

Requirements

A bachelor's degree in business administration or a related field is required, along with proficiency in Microsoft Office, especially Excel and PowerPoint, and strong analytical, problem-solving, and communication skills. Fluency in English and experience in automotive aftersales and the electric vehicle market are sought; additional languages and willingness to travel within Europe are advantageous.