Key Skills

Job Description

Established in 1982, SILICON has evolved into a global frontrunner in metal fabrication. We specialize in refractory stainless-steel fastening and anchoring systems, alongside cutting-edge welding machines. With a dedicated workforce of approximately 85 talented professionals, SILICON is renowned for delivering top-quality products and services to the petrochemical, chemical, cement, construction, and shipbuilding industries worldwide. What do we offer you? Are you the Sales Operations Lead who can make our quote-to-order engine faster, smarter and more scalable? Here’s what you can expect from us: Salary between €4.400 and €6.700, matching your experience. 200 hours of annual leave (applicable to full-time employment). A personal bonus depending on your performance Travel allowance of €0,25 p/km within a 25 km radius. Added benefits include a bike plan, on-site fresh fruit, and a fitness incentive. onboarding program to set you up for success in your position. An annual training budget of €850 for internal or external training to support your professional development. International and informal organization with over 25 nationalities. Opportunity to join the SILICON Social Club, offering fun activities for you and your family! What are your responsibilities? As our Sales Operations Lead you make sure customer enquiries and orders are processed smoothly and efficiently, turning attractive and accurate quotes into profitable orders. You are a hands-on leader: you don’t only manage the process, you also will gain a deep understanding of the processes through hands-on experience, which will allow you to optimize them in the future. Beside that you will be responsible for: Leading the Sales Operations team, coaching team members, running appraisals and support recruitment of new team members Managing the day-to-day team activities and setting the right priorities, so complex estimation work gets the expertise it needs and standard work is handled quickly. Making sure quotations and orders are processed smoothly, efficiently and in a timely manner Making sure quotations and order confirmations go out on time, customers are kept informed and receive a high-quality service experience. Setting up KPI’s and reporting on turnaround, conversion, accuracy and cost to serve, Building and maintaining our commercial tools (configurator, pricing logic, automation) together with ICT, Product Management and Engineering. Being able to process quotes and orders yourself, to understand the processes and identify areas for improvement. Improving the quote-to-order process step by step, from a measured baseline to a measured result. What are your qualities? We’re looking for a hands-on team lead with a strong process and data mindset. Additionally, the ideal candidate will have the following qualifications: Minimum of a Bachelor’s degree, preferably with a commercial background. Proven experience running or building a quote-to-order, order-processing or sales-support operation, and a track record of improving it. Comfortable with data: you set baselines, measure change and steer on numbers. Experience implementing commercial tools such as configurators, pricing logic or automation. Experience with ERP systems, preferably SAP Team leading experience, with a structured, proactive and solution-oriented way of working. Fluent in English, spoken and written. Dutch is an advantage. Are you ready to make impact? Then don’t hesitate and click apply! For questions, please contact the HR Department via +31629203963 or [email protected].

Core Responsibilities

Lead and coach the Sales Operations team while overseeing the timely, accurate processing of customer enquiries, quotations, and orders. Measure and improve quote-to-order performance, and develop commercial tools such as configurators, pricing logic, and automation in collaboration with ICT, Product Management, and Engineering.

Requirements

A bachelor's degree is required, preferably in a commercial field, along with proven experience running or building a quote-to-order, order-processing, or sales-support operation and improving its performance. Candidates should have team leadership experience, a data-driven and structured approach, experience with commercial tools and ERP systems (preferably SAP), and fluency in spoken and written English; Dutch is an advantage.

Benefits

• Annual Leave (200 Hours)
• Performance Bonus
• Travel Allowance
• Bike Plan
• On-Site Fresh Fruit
• Fitness Incentive
• Onboarding Program
• Annual Training Budget
• International and Informal Work Environment
• Social Club Activities