Key Skills

Job Description

"Great atmosphere where I can learn and contribute, coming up with creative solutions to always put the customer first! The internship At the HEINEKEN Head Office, we are building a new telesales capability to proactively engage customers and drive sales as part of our Route to Consumer strategy. To support this development, we want to analyze telesales performance, identify the most important gaps against our targets, explore the potential causes, and recommend the capabilities and actions needed to improve performance. The key question is: Where are the biggest performance gaps in telesales, what could be driving them, and what capabilities and actions are needed to close these gaps and achieve our targets? This internship focuses on using data to identify telesales performance gaps and understand their root causes. You will: Analyze gaps between KPIs and targets and explore correlations. Compare performance with external benchmarks. Develop and scale the telesales dashboard. Establish a governance rhythm to embed KPI reviews. Turn data from multiple sources into actionable insights. The dashboard will help Customer Care and Telesales teams track performance, spot trends, and improve commercial effectiveness. We are looking for an enthusiastic, proactive, and analytical intern interested in data analytics, business intelligence, customer operations, and commercial performance. Your new team and workplace This internship is part of the Global Customer Care Team, a relatively new team focused on building the capabilities and tools that support customer care. Customers contact customer care to place orders, share feedback, ask questions, or raise complaints. Our goal is to win in the market while delivering a superior customer experience. This internship focuses on telesales, which sits within customer care, and involves close collaboration with Global Sales, particularly the Route to Consumer team. During your internship, you’ll have every opportunity to get to know HEINEKEN as an organization, not just within your own team, but across departments. We trust and empower you to work with an entrepreneurial mindset. At HEINEKEN, we love bringing the outside world in and welcome fresh, new ideas with open arms. Of course, we’ll make sure you get the guidance that suits you. What a Day In The Internship Could Look Like “After grabbing a cup of coffee, you start your day with your colleagues. You work on your own projects independently in guidance of your supervisor, you connect with colleagues from different teams or the local operating companies and join various meetings throughout the day. Around lunchtime, you can enjoy lunch with colleagues or take a walk through the city of Amsterdam. In the afternoon, you continue working on ongoing projects, help organize events, or support activities within the team. There are also regular intern gatherings, networking opportunities, and other events, so there’s always something happening alongside your day-to-day work.” The unique you! We believe everyone has unique talents, which is why we’re looking for you! Energy, drive and the ambition to grow are what make the difference at HEINEKEN. In addition, you bring: Master’s student or Bachelor, preferably in Data Science, Finance or STEM studies Fluent English language required Strong communication and interpersonal skills Excellent analytical skills Basic SQL or Python is a plus. Experience with Excel and Powerpoint is required, PowerBI is a plus Interest and/or experience in Customer Service/Sales field, Customer Centricity, HORECA, FMCG is always welcomed Even if you feel you don’t meet all the criteria, we encourage you to apply. An internship is the perfect opportunity to learn and grow! Conditions of HEINEKEN You are enrolled at an educational institution for the entire duration of your internship and can provide proof of enrollment for the current academic year during your onboarding. In the case of non-EU nationality, you must be registered as an intern with a Dutch educational institution. In case of EU nationality, you may also be registered as an intern at educational institutions outside the EU. You reside in the Netherlands for the entire duration of your internship. Please note that HEINEKEN does not provide housing. You are in possession of a valid citizen service number (BSN). Our Internship Conditions During your time as an intern at HEINEKEN, you’ll work in a dynamic environment where growing and learning are at the heart of everything we do. Together, we brew your future step by step. In addition, we offer you: A full-time internship, starting on February 1, 2027 The duration of the internship is 6 months (to be agreed upon with your internship supervisor) Your home office will be located in Amsterdam / BASE Schiphol At HEINEKEN, we work with a hybrid model, typically spending three days a week at the office and two days working from home You will receive a monthly internship allowance of €650 gross based on a 40-hour workweek You will earn 2 vacation days per month (based on a full-time internship) If you do not have a public transport student subscription, your commuting costs will be fully reimbursed Interested? You can easily apply via the green “Apply Now” button. In addition to your CV, please include a motivation letter with your application, as we are very curious to hear your story and why this internship appeals to you. The hiring team will get back to you as soon as possible, but please note that the timeline may vary per internship vacancy. Bring your true self We know AI is part of today’s world, and chances are, you might use it while preparing your application. That’s absolutely fine. Just remember, we’re genuinely curious about you. So feel free to use AI as a sparring partner, but make sure your application reflects your own ideas, personality and motivation. That’s what we value most and what helps you stand out. If you have any questions about the vacancy, feel free to reach out via [email protected]. Working at HEINEKEN Every day we work with pride on our great products that you have certainly had in your hand at a party, during a work meeting or at home on the couch. HEINEKEN is much more than just beer. What about brands like Heineken 0.0, Apple Bandit, Amstel Radler and Birra Moretti. We actively work to create a pleasant work environment where everyone feels respected and has equal opportunities. Your personality, knowledge and skills are the success of our organization. Want to know more about our company? Click here. Curious what working at HEINEKEN looks like? Have a peek on our Instagram or Facebook!

Core Responsibilities

Analyze telesales KPI gaps, investigate potential causes, compare results with external benchmarks, and turn data from multiple sources into actionable insights. Develop and scale the telesales dashboard and establish a regular KPI review process to help teams improve commercial performance.

Requirements

Applicants should be enrolled in a bachelor's or master's program, preferably in Data Science, Finance, or a STEM field, and must be fluent in English. Strong analytical, communication, and interpersonal skills are required; Excel and PowerPoint experience is required, while basic SQL or Python and Power BI are advantageous.

Benefits

• Commuting Costs Reimbursement
• Vacation Days