Key Skills

Job Description

Description About InfoGroen For more than 30 years, InfoGroen has helped landscapers, green space contractors and tree nurseries run their businesses more efficiently. Our integrated software gives customers a firm grip on their processes, projects, revenue and margins. As the market leader in automation for the green sector, we keep investing in innovation, expertise and long-term customer relationships. The Opportunity: Customer Success Manager Customers buy our software to get a firm grip on their processes, projects, revenue and margins. This role makes that outcome happen on purpose for every customer, not only for the ones who ask. You own the full customer outcome: whether they get value, whether they renew, and whether they grow, in that order. Customer Success at InfoGroen is being built, so you'll also help shape how we do this work. Location: Boskoop, Netherlands (hybrid) Hours: 40 hours per week What You'll Own Getting customers to value Lead every new customer from kickoff to first value, e.g. the first project planned, run and invoiced end to end in our software, quickly and on purpose, not just to go-live Grow adoption across the account, beyond the first user or team, so our software becomes part of how the customer runs their business Running your book Keep a current success plan and a regular cadence for every customer in your book, including the quiet ones who never call Spot risk early from usage and account signals, and bring in product, support or consulting while there's still time to change the outcome with support from our customer health dashboard. Renewal and growth Own the renewal end to end, including commercial terms and negotiation; it should follow naturally from the value the customer has already seen Spot when a customer needs more, such as additional modules or users, make the case and close the expansion Voice of the customer Bring what you learn back to product and leadership, with evidence behind it What We're Looking For You can describe a book of business in numbers (account count, renewal rate, average contract value, complexity) and separate your own contribution from the team's You've moved a named measure with a before and after figure, such as time to first value, activation, adoption depth or retention You can walk through how you spotted churn risk, what you escalated internally and what changed as a result You read and analyze product usage data on your own, without an analyst You've influenced product, engineering or consulting without authority over them, and can name a specific instance You've kept a steady cadence across a large book and can explain how you prioritized Off the charts curiosity and work ethic Fluent Dutch and a good command of English, spoken and written Strongly Preferred A background in implementation, onboarding or consulting You've built something reusable, such as a playbook, a health score or an onboarding program You can de-escalate without giving in: say no to a roadmap demand and keep the customer Experience with or affinity for the green sector Your First 90 Days Days 1–30: understand what value really means here Learn our software well enough to demo it and explain why customers buy it Talk to customers who renewed, downgraded or left, and find out what actually drove each decision Define value in one clear sentence, with a baseline for how long customers take to reach it today Days 31–60: take ownership Take on your first accounts, each with a success plan and cadence Lead your first business reviews and renewal conversations Take the biggest point of customer friction to the right team, with evidence and a proposed fix Days 61–90: run the book and show impact Take on your full book of accounts, including renewals and expansion Show one measurable improvement, with a before and after Share a 6-month plan for your book: where the risk is, where the growth is, and what you'll change Why InfoGroen? A base salary plus commission on the new ARR you close, so your earnings grow with what you sign 8% holiday allowance and 200 vacation hours (full-time basis) Participation in our pension plan The option of a company car Contract type, e.g. one-year contract with the intention of a permanent contract A well-equipped office in Boskoop, known as the “Proeftuin van Holland” (Holland’s horticultural showcase), with the option to work from home when the work allows Room for professional development and training Fun team outings and great coffee Join Us Want to help build Customer Success at InfoGroen and grow our customers? Send your CV and a short motivation to [email protected], or call +31 (0)172 235 444 if you'd like to talk first. We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process. Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.

Core Responsibilities

Lead customers from onboarding to measurable value, drive adoption across their organizations, and manage a portfolio through regular success planning and proactive risk monitoring. Own renewals and expansion opportunities, and share evidence-based customer feedback with product and leadership teams.

Requirements

Candidates should have a track record managing a portfolio with measurable results in areas such as time to value, adoption, or retention, and be able to analyze product usage data and manage churn risks. Fluent Dutch and good spoken and written English are required; implementation, onboarding, consulting, and experience in or affinity with the green sector are preferred.

Benefits

• Commission on New ARR
• Holiday Allowance
• Vacation Hours
• Pension Plan
• Company Car Option
• Professional Development and Training