
Front Office Intern
Key Skills
Job Description
Your mission should you choose to accept it…
As our Front Office Intern, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible The Social Hub-experience. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our The Hague-location will become a raving fan of The Social Hub instantly!
In case you don’t know who we are:
Known for being the rule breakers in hospitality, The Social Hub is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, United Kingdom, Germany, Austria, Italy, France, Portugal and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
- You make sure everyone gets a warm welcome as soon as they walk in;
- You’ll help our guests at our self-check-in kiosks (we have no reception desk);
- You get to stretch your F&B skills by preparing and serving a variety of local dishes;
- Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next;
- You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party;
- Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift;
- You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!).
Who You Are
- You’re currently enrolled in a University;
- Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business;
- Enjoy receiving and taking responsibility and you can work independently;
- You have a flexible, hands-on, motivated and positive approach;
- You’re an octopus that loves to get your dexterity skills into action;
- You love responsibility and handle stressful peak periods like a pro;
- Fluent in English and Dutch – Know any other languages? The more the merrier!
- Hard working, responsible and a “let’s do this!” mentality;
- You must be studying within the EU.
What We Offer
- An amazing work environment with a fantastic vibe and lots of positive energy.
- On the job coaching and guidance.
- Monthly compensation for your internship.
- The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry.
- A first glimpse into the world of Hospitality with one of the most innovative players in the market.
- Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
- A wonderful workplace to call home with, dare we say it, fun colleagues.
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.
Core Responsibilities
You will manage front-of-house operations, including guest check-ins, facility maintenance, and providing concierge-style recommendations. Additionally, you will assist in food and beverage service, including preparing coffee and cocktails to ensure a high-quality guest experience.
Requirements
Candidates must be currently enrolled in a university bachelor's program related to hospitality, sales, or business. You must be studying within the EU and possess a flexible, hands-on, and positive attitude with fluency in English and Dutch.
Benefits
- On the job coaching
- Guidance
- Monthly compensation
- Access to TSH facilities
- Restaurant access
- Gym access
- Discount on hotel stays
- Discount on food and drinks
About The Social Hub
Industry: Hospitality
Company size: 201-500 employees
Our mission is to create boundary-blurring spaces where students, travelers, mobile professionals, creative nomads and enterprising minds can connect and thrive in smart design co- living and co-working spaces. Following the launch of co-working space TSH COLLAB, The Student Hotel is now a Complete Connected Community. The debut TSH COLLAB facility is located at our flagship hotel, The Student Hotel Amsterdam City, and offers flexi-desk space, dedicated offices, mini classrooms as well as access to an Olympic-size lap pool (SwimGym), a world-class gym, an auditorium, restaurant, constant connectivity, endless inspiration and excellent coffee. This is the final piece in our fully-integrated co-living and co-working world. The Student Hotel will introduce membership-based workspaces and related perks to all our existing and new locations. We will expand to 65 locations in 5 years time, with at least 17,550 rooms and over 620,000 square meters of co-living and co-working space in the Netherlands, Italy, Spain, France and Germany making us the leading connected community hybrid provider in Europe.