Global Head of Transaction Services Operations (COO)
Key Skills
Job Description
ING Wholesale Banking is seeking a Head of WB COO Transaction Services to shape the global operations strategy for Daily Banking, Client Services and Trade. You will translate the AI-first ambition into scalable delivery for 5,000 segmented clients across a global network. You will lead the WB COO Transaction Services domain, drive transformation, ensure regulatory compliance, risk management, and build a future-ready workforce while partnering with AI experts to embed intelligent automation
Core Responsibilities
Lead the global Transaction Services operations domain across Daily Banking, Client Services, and Trade, shaping strategy and translating the AI-first ambition into scalable delivery for 5,000 segmented clients. Drive transformation, ensure regulatory compliance and risk management, develop a future-ready workforce, and partner with AI experts to embed intelligent automation.
Requirements
The posting does not specify formal qualifications or years of experience. Its senior global leadership scope implies substantial experience in transaction services operations, transformation, regulatory compliance, and risk management.
About ING Wholesale Banking
Industry: Financial Services
Company size: 10,001+ employees
We are a global bank with a strong European base, serving large corporations, multinationals and financial institutions in over 40 countries. Whatever your financial needs, whether you are looking to expand and want strategic advice, or just want to make your day-to-day banking more efficient, we are here to support your business ambitions. We provide specialised lending, tailored corporate finance, debt and equity market solutions, payments and cash management, as well as trade and treasury services. We support you with the challenges you face today and help you look to the future. When it comes to sustainability, we can help you to future proof your company and prepare it for a more sustainable future. We aim to facilitate and finance society’s shift to a low-carbon future and pioneer innovative forms of finance to support you in creating a better world.