Key Skills

Job Description

Senior ServiceNow CMDB & CSDM Architect Location: Amsterdam, Netherlands Duration: 6 Months - Extendable Work Mode: Onsite Primary Skills: ServiceNow CMDB, CSDM, ITOM, Discovery, Service Mapping Job Summary We are looking for an experienced Senior ServiceNow CMDB & CSDM Architect to lead CMDB transformation, CSDM implementation, and IT Service Management initiatives. The ideal candidate should have strong expertise in ServiceNow CMDB, CSDM, Discovery, Service Mapping, and ITIL processes, along with experience designing enterprise-level CMDB governance frameworks and implementation roadmaps. Key Responsibilities Lead ServiceNow CSDM implementation across Crawl and Walk phases. Design, implement, and improve ServiceNow CMDB data models across multiple domains. Define CMDB governance, ownership, lifecycle management, and data quality controls. Design end-to-end ServiceNow workflows, including requirements gathering, FRS, Visio process flows, and platform configuration. Lead customer workshops and Agile show-and-tell sessions with business and technical stakeholders. Define optimal approaches for MID Server configuration, probes, sensors, and Service Mapping patterns. Develop Configuration Management Plans (CMPs) and establish robust CMDB processes. Integrate ServiceNow with enterprise asset and infrastructure data sources. Lead ITSM and ITOM product strategy and represent ServiceNow across multiple teams, vendors, and customers. Prepare solution proposals, RFP responses, implementation roadmaps, and Statements of Work (SOWs). Oversee technical consultants and developers to ensure successful project delivery. Deliver ITSM and ITOM product demonstrations to support business development and upselling. Required Skills & Experience Experience in ServiceNow architecture and implementation. Strong understanding of ITIL processes, particularly: Configuration Management Asset Management Incident Management Change Management Problem Management Request Management Hands-on expertise in: ServiceNow CMDB Common Service Data Model (CSDM) ITOM Discovery Service Mapping CI Classes and Relationship Models Experience in CMDB governance, data quality management, reconciliation, and data normalization. Strong understanding of enterprise data integrations involving software, hardware, servers, cloud, and network inventories. Experience with REST APIs, Service Graph Connectors, and integrations with SCCM, Intune, and JAMF. Excellent stakeholder management, workshop facilitation, and documentation skills. Ability to develop implementation strategies and phased transformation roadmaps. Good to Have Experience with Flexera for Software Asset Management and licensing data. Knowledge of NetBox for infrastructure and network asset information. Experience in telecom, utilities, infrastructure-heavy, or multi-company environments. Understanding of ServiceNow domain separation, data segregation, and access controls. Knowledge of SAM/HAM, ITOM, and governance in regulated environments. Exposure to BMC Remedy and other enterprise ITSM platforms

Core Responsibilities

Lead enterprise ServiceNow CMDB transformation and CSDM implementation, including data models, governance, lifecycle management, integrations, and phased roadmaps. Facilitate stakeholder workshops, define ITSM and ITOM solutions, prepare proposals and implementation plans, and oversee consultants and developers through delivery.

Requirements

Requires substantial experience architecting and implementing ServiceNow solutions, with hands-on expertise in CMDB, CSDM, ITOM Discovery, Service Mapping, CI models, and ITIL processes. Candidates should also have experience with CMDB governance and data quality, enterprise integrations, REST APIs and Service Graph Connectors, plus strong stakeholder, workshop, and documentation skills.