Key Skills

Job Description

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Training Coordinator- Benelux About the Role We are looking for a highly organised, people-focused Training Coordinator & Non-Technical Trainer to coordinate, deliver and continuously improve training across the XPENG Benelux retail network. The position combines hands-on facilitation with structured programme planning, learning administration and performance reporting. Working with the European Training & Certification Manager, local teams and our retail partners, you will build the knowledge, skills and confidence of employees, agents and partners across product, brand, sales processes, customer experience, service-related processes and sales systems. You will play a visible role in creating an engaging learning culture and a consistent, world-class XPENG customer experience. Key Responsibilities Training Planning, Coordination & Delivery Own and coordinate the Benelux retail training calendar, including scheduling, budgeting, trainers, venues, participants, communications and logistics. Deliver engaging non-technical classroom, virtual and on-the-job training sessions and workshops for internal teams and retail partners. Coordinate product launches and training in brand and culture, customer experience, selling skills, sales and service processes, and CRM/DMS or related systems. LMS Content Management, responsible for uploading, managing, and maintaining localized training content and learning plans in the Learning Management System (LMS), ensuring accuracy and alignment with local market requirements. Ensure training materials, presentations and learning resources are ready on time; use European English master materials as the basis for local adaptation. Coordinate onboarding and induction programmes for new retail employees and partner staff. Stakeholder & Market Coordination Act as the central Benelux contact for retail training, building strong relationships across XPENG, agent organisations and external training providers. Align Benelux training needs and priorities with the European Training & Certification team while reflecting local commercial and operational requirements. Coordinate participation in regional meetings, workshops, retail events and cross-market initiatives. Learning Administration, Reporting & Effectiveness Maintain reliable records of training attendance, participation, certifications and completion rates, including LMS administration where applicable. Prepare structured training reports and dashboards for Benelux and European stakeholders, highlighting participation, completion, feedback and outstanding training needs. Collect participant and stakeholder feedback, assess training effectiveness and propose concrete improvements that support customer experience and sales performance. Content & Continuous Improvement Adapt, localise and distribute approved European training content for Benelux, ensuring consistency with XPENG brand guidelines and market priorities. Contribute to the development and improvement of training programmes, facilitation methods and digital learning tools. Support wider Retail Excellence, Learning & Development and certification initiatives as required. About You Experience in retail training, non-technical facilitation, learning & development, automotive retail operations or a comparable coordination role; sales or service training experience is a plus. Strong organisational and project coordination skills; able to manage multiple priorities, deadlines and stakeholders across the Benelux. Confident presenter and engaging communicator who can inspire retail teams as well as manage training administration accurately. Proactive, hands-on, solution-oriented and comfortable working both independently and across cultures and functions. Good understanding of retail systems; experience with CRM/DMS, LMS and digital learning technology is an advantage. Proficient in Microsoft Office, particularly PowerPoint and Excel; able to translate training data into clear reports and dashboards. Automotive or consumer retail experience is desirable. Languages Fluent Dutch and English are required for this Benelux role. French is a strong advantage for supporting the Belgian and Luxembourg markets; additional European languages or Chinese are welcome. Primary location Amsterdam (NL), optional Mechelen (B)

Core Responsibilities

Coordinate and deliver training across the Benelux retail network, including onboarding, product and brand learning, customer experience, sales and service processes, and retail systems. Manage training schedules, localized LMS content, attendance and certification records, reporting, stakeholder coordination, and continuous improvement of learning programmes.

Requirements

Experience in retail training, non-technical facilitation, learning and development, automotive retail operations, or a comparable coordination role is sought; sales or service training experience is an advantage. Candidates should be highly organized, confident presenters, proficient in Microsoft Office, and fluent in Dutch and English; French is a strong advantage, while CRM/DMS, LMS, digital learning, and automotive or consumer retail experience are desirable.