Key Skills

Job Description

About the Role As our business continues to scale, we are looking for a highly organized and proactive Operations Coordinator Team Lead to strengthen our Operations team. In this role, you will lead a team of coordinators, ensure smooth day-to-day operations, and drive process improvements to support our rapid growth. This is a hands-on leadership position, ideal for someone who thrives in a fast-paced environment and enjoys both strategic thinking and operational execution. Key Responsibilities Team Leadership & Development Lead, coach, and mentor a team of Operations Coordinators Set clear goals, monitor performance, and support professional development Foster a collaborative, high-performing team environment Operational Excellence Oversee daily operational workflows including HOT QA ( sorter rejects)and ensure efficiency and accuracy Monitor exception volumes and prioritizes workload across the team. Partners with supervisors to maintain operational flow Identify bottlenecks and implement process improvements Develop and maintain operational procedures and best practices Planning & Coordination Coordinate cross-functional activities with internal teams Manage priorities and resource allocation within the team Ensure deadlines and service levels are consistently met Performance & Reporting Track key operational metrics and report on team performance Use data insights to drive continuous improvement Support strategic initiatives aligned with business growth What We’re Looking For Proven experience in operations, logistics, or coordination roles Previous experience leading or mentoring a team Strong organizational and problem-solving skills Ability to manage multiple priorities in a fast-growing environment Data-driven mindset with attention to detail Fluency in English, knowledge of the Dutch language is a pre What We Offer Opportunity to shape and grow a critical team in a scaling business Collaborative and dynamic work environment Competitive salary and benefits Professional development opportunities Interested? Send your CV to [email protected] ( HR Manager) or send a PM. We only consider candidates who are eligible to work in the Netherlands.

Core Responsibilities

Lead, coach, and develop a team of Operations Coordinators while overseeing daily workflows, exception volumes, priorities, and service levels. Track performance metrics, coordinate with internal teams, and improve procedures and processes to support operational efficiency and business growth.

Requirements

Candidates should have experience in operations, logistics, or coordination, along with experience leading or mentoring a team. Strong organization and problem-solving skills, the ability to manage competing priorities, attention to detail, and fluency in English are sought; Dutch language knowledge is preferred.

Benefits

• Competitive Salary
• Benefits
• Professional Development Opportunities