Key Skills

Job Description

We are looking for a Client Account – and Oversight Officer Custody for our Custody & Clearing Services department, that is situated within the Securities Services business line of BNP Paribas SA Amsterdam Branch. BNP Paribas in the Netherlands: Combining the strength of an international presence and local know-how. The BNP Paribas Group has a long history in the Netherlands. Its experienced bankers serve as a single point of contact for clients to access BNP Paribas’ global product offering and extensive international network. BNP Paribas’ Dutch team is able, with the help of our specialized business lines, to present a comprehensive and tailored offer to our clients. The Group’s wide scale of value-added products and innovative solutions ranges from pure lending to highly structured transactions, from leasing to asset management. It offers access to domestic market knowledge combined with global expertise via our worldwide specialized resources. BNP Paribas Corporate and Institutional Banking (CIB) is part of the Group and a globally recognized leader in offering specialized solutions to corporate and institutional clients in the field of capital markets, securities services, financing, treasury and advisory. CIB also functions as a bridge between corporate and institutional clients. Sustainability, digital transformation and a focus on long-term relationships with our customers are at the heart of CIB’s strategy. Securities Services assists her clients around the world and offers them a unified service range of all asset classes. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. The position you’re applying for/Your new role The Client Account - and Oversight Officer Custody is situated within Securities Services Netherlands in Amsterdam in the Banking Services Operations team. In the role you will report to the Head of Banking Services Operations and be part of the Client Delivery Business Line. Major interaction is with the local Investment Services Team, Operational & Permanent Control, many international teams within operational BNPP teams abroad and our clients. You are the driving force for ensuring and overseeing the delivery on the promise for our clients, who are invested globally. You discover and communicate development needs, act as point of escalation and manage a close collaboration with processing teams in different jurisdictions. Your Responsibilities Monitor the service delivery seeking for high quality in line with the client SLA Understand the clients’ specifics and respective SLA in detail Contribute to the Service reviews with clients Act for allocated clients as the second line of escalation Act with responsibility for avoid risks for the clients and the Bank Run operational client facing activities and overarching queries handling from existing clients, delivering support to develop the best possible sustainable solution Work closely with the BSO team and colleagues from other departments locally, centrally and in the International Operational Hubs Contribute to the creation, maintenance and execution of a secure and efficient oversight function for outsourced or nearshored Banking Services Run the internal BSO outsourcing oversight meetings, ensure clear documentation Represent CIB2S Netherlands Banking Services Operations with clients and in global relevant committees. We offer Competitive compensation including 13th month and holiday allowance Participation in the discretionary bonus scheme Contribution to your pension (full employer contribution) Home working (50%) A net home working allowance plus internet allowance 28 + 1 holidays per year and the possibility to buy holiday hours Great colleagues in international environment A pleasant working atmosphere Who Are You Bachelor or University degree in Economics, Financial Management, Business Administration Custody background (+3 years), ideally with experience in the Dutch Institutional Market Strong analytical skills, commercial acumen and change agent attitude Advanced MS Excel skills and good general IT skills Fluent in English, and preferably Dutch both verbally and written Proven ability to work within an integrated international Banking model Job Related Competencies Ability to work autonomously, influencing and inspiring teams and clients Proven accountability, striving for excellence in service management You're analytical, accurate and able to work with tight deadlines. You are flexible and able to work with changing priorities, you have a hands-on mentality and a focus on achieving goals. You are able to report and advise orally and in writing clearly, correctly and effectively, both in Dutch and in English. Does this sound like you? To apply, simply upload your curriculum vitae and a brief cover letter, and we’ll be glad to invite you for an introductory interview. If you'd like to talk to us first about whether this role is right for you, or for more information, please contact HR via [email protected]. Please bear in mind that we conduct pre-employment screening. Unsolicited offers by external organizations to help us find a suitable candidate will not be considered.

Core Responsibilities

Oversee custody service delivery for allocated clients, monitor performance against client-specific service-level agreements, contribute to client service reviews, and act as a second-line escalation point. Coordinate with local and international operations teams, manage client queries and risks, and maintain effective oversight of outsourced or nearshored banking services.

Requirements

A bachelor's or university degree in Economics, Financial Management, or Business Administration is requested, along with more than three years of custody experience, ideally in the Dutch institutional market. Candidates should have strong analytical and commercial skills, advanced Excel and general IT skills, and the ability to work autonomously in an international banking environment; fluency in English is required, while Dutch is preferred.

Benefits

• Competitive Compensation
• 13th-Month Salary
• Holiday Allowance
• Discretionary Bonus Scheme
• Employer-Funded Pension Contribution
• Home Working Allowance
• Internet Allowance
• 28 Days of Annual Leave Plus One Additional Day
• Option to Purchase Additional Holiday Hours