Key Skills

Job Description

Job Requirements Job Description Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,600 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal! Phenom is a leading provider of talent experience management software, helping companies attract, engage, and retain top talent. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Value Specialist. As a Customer Value Specialist, you will be responsible for providing exceptional customer support and ensuring our clients receive maximum value from our products and services. You will serve as the main point of contact for our clients, building strong relationships and providing timely and effective solutions to their needs. What You'll Do Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business needs Conduct regular check-ins with clients to ensure they are satisfied with our products and services and identify opportunities for improvement Conduct QBR’s to ensure that customers are getting value from the platform Collaborate with internal teams to address client needs and provide solutions that align with their goals Act as a subject matter expert on our products and services, providing guidance and training to clients as needed Monitor and analyze client usage data to identify trends and opportunities for upselling and cross-selling Maintain accurate and up-to-date client records and documentation in our CRM system Continuously seek ways to improve the customer experience and provide feedback to the product and development teams Review customer metrics and improve retention across a large portfolio of accounts At Phenom, we value diversity and are committed to creating an inclusive environment for all employees. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company. What You’ve Done Bachelor's degree in Business, Marketing, or a related field 2+ years of experience in a customer-facing role, preferably in a SaaS or technology company Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients Excellent problem-solving and analytical skills Proven track record of providing exceptional customer support and driving customer satisfaction Ability to work independently and manage multiple tasks and priorities Proficient in CRM systems and Microsoft Office Suite If you are passionate about providing exceptional customer support and helping clients achieve their goals, we want to hear from you! Apply now to join our team as a Customer Value Specialist. This position requires consistent on-site presence for individuals located within an 80 km radius of our London office in Holborn or our Rotterdam office in the Netherlands, following our office attendance guidelines. Candidates residing beyond this 80 km range will be eligible for remote work. Applicants for this role must be currently authorized to work in the country hired. At this time, we are not accepting applicants who require sponsorship, whether now or in the future. Benefits We want you to be your best self and to pursue your passions! Benefits/programs to support holistic employee health Flexible hours and working schedules Growing organization with career pathing and development opportunities Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcome.

Core Responsibilities

Serve as the primary contact for assigned clients, build relationships, conduct regular check-ins and quarterly business reviews, and help customers realize value from the platform. Analyze usage and customer metrics, coordinate solutions with internal teams, maintain CRM records, and identify opportunities to improve retention and expand accounts.

Requirements

A bachelor's degree in Business, Marketing, or a related field and at least two years of experience in a customer-facing role are required; SaaS or technology experience is preferred. Candidates should have strong communication, relationship-building, problem-solving, and analytical skills, be able to manage multiple priorities independently, and be proficient with CRM systems and Microsoft Office.

Benefits

• Flexible Hours and Working Schedules
• Career Development Opportunities
• Location-Specific Perks and Extras