Key Skills

Job Description

Ready for a season full of variety, responsibility and adventure? Imagine spending your season abroad, creating unforgettable holiday experiences for our guests while having the flexibility to support different destinations when and where you are needed most. As a Flex Guide, you are not necessarily tied to one destination for the full season. You are a versatile destination professional who can step in wherever additional support is needed. This could be due to an operational peak, an unexpected staff shortage, a new destination launch or another situation that requires extra support. You thrive in changing environments, quickly connect with new teams and know how to keep a cool head when plans change. Wherever you are, your goal remains the same: making sure our guests receive the excellent service and holiday experience they expect from Sunweb. If you're looking for a seasonal role with variety, independence and the opportunity to make an impact across different destinations, this could be your next adventure. What You'll Do Deliver exceptional guest service Support guests both digitally and in person throughout their holiday journey. Handle guest questions, requests and complaints professionally and efficiently. Work closely with our Digital Guide team to provide seamless guest support. Support guest communication through various channels, including phone, chat and digital systems. Step into Digital Guide responsibilities when operationally required. Represent Sunweb in destination Maintain a visible, approachable and professional presence. Support guests at accommodations, airports, excursions and other key guest touchpoints. Follow Sunweb's customer journey standards and service guidelines. Build strong relationships with local partners, suppliers and DMCs. Support operational excellence Work with relevant Sunweb systems, platforms and operational tools. Ensure administration, reporting and documentation remain accurate and up to date. Contribute to operational improvements and share best practices across destinations. Support local sales activities and initiatives that enhance the guest experience. Handle incidents and complex situations Support destinations during emergencies, incidents and operational disruptions. Follow Sunweb's emergency and crisis management procedures. Escalate significant issues when required and collaborate with the relevant stakeholders to find solutions. What makes the Flex Guide role unique? As a Flex Guide, you are part of our destination support network. Depending on operational needs, you may support different destinations throughout the season. You might be asked to support a destination because of: Long-term leave or illness. Unexpected staff changes. Operational peaks and busy periods. New destination launches or special projects. Temporary operational challenges. Depending on the situation, you may: Relocate to another destination during the season. Support another destination remotely. Assist destinations that are operated by a smaller or solo team. Act as a buddy or support contact for multiple destinations. Help stabilize an operation until a longer-term solution is in place. Being flexible is an important part of this position. However, this does not automatically mean you will regularly move between destinations. Depending on the needs of the season, you may also remain at your initial destination for the entire contract period. What We're Looking For You don't necessarily need previous Sunweb experience, but we do believe this role suits someone who already knows how to take responsibility in a dynamic guest-facing environment. We are looking for someone who has: Previous experience as a Guide, destination representative or in a similar tourism, hospitality or customer service role. A strong guest-first mindset and passion for delivering exceptional service. Excellent communication and interpersonal skills. The ability to quickly adapt to new environments, teams and situations. Strong problem-solving and decision-making skills. A proactive, independent and self-managing approach. Resilience and the ability to perform well under pressure. Confidence working with digital tools and operational systems. Willingness to relocate between destinations during the season when required. The ability to travel at short notice. Full availability throughout the season (start April - end October), including weekends and public holidays. Fluent English communication skills. Fluency in at least one additional relevant European language, such as Dutch, Danish, Swedish, French or German. A minimum age of 23 years. A valid driver's license held for at least one year. Eligibility to work in the destination country. Please note: where transportation is provided, the type of transportation can vary by destination and may include a car, scooter, motorcycle, bicycle or another suitable means of transport. What We Offer Working as a Flex Guide gives you the opportunity to combine living abroad with developing valuable professional experience in an international environment. A unique seasonal role with the opportunity to support different destinations across our network. The chance to develop valuable operational and cross-destination experience. The opportunity to work in some of Europe's most beautiful holiday destinations. An international team of passionate tourism professionals. The opportunity to build a network across different Sunweb destinations and teams. Ongoing training, guidance and support throughout the season. Housing and transportation arranged by Sunweb Group. A return flight ticket to your destination. A competitive seasonal employment package, including salary and insurance coverage during your contract period. 10% discount on your own Sunweb holiday. And, most importantly, a season filled with new experiences, people, destinations and adventures. Why choose the Flex Guide role? A Flex Guide combines the guest-focused skills of a Field Guide with the adaptability and independence needed to support different destination operations. You are someone we can rely on when flexibility and problem-solving matter most. You quickly find your way in a new environment, connect with different teams and help ensure operational continuity wherever extra support is needed. Your impact can therefore go beyond a single destination. Wherever the season takes you, you help us create unforgettable holiday experiences for our guests. Ready for your most flexible Sunweb season yet? Whether you've worked a season abroad before or are bringing relevant experience from tourism, hospitality or another guest-focused environment, we'd love to hear from you. Apply for our SUN 2027 season and tell us more about your experience, motivation and availability. Not completely sure whether the Flex Guide position is the right fit? We still encourage you to apply. During the recruitment process, we'd be happy to learn more about you and explore whether this or another Guide opportunity could be a good match. Sunweb Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and safe working environment for everyone.

Core Responsibilities

Provide excellent guest support through digital and in-person channels, represent Sunweb at destination touchpoints, and coordinate with local partners and teams. Maintain accurate operational records, support sales and service improvements, and help destinations manage incidents, staffing gaps, and operational disruptions.

Requirements

Candidates should have experience in guiding, tourism, hospitality, or customer service, along with strong communication, problem-solving, adaptability, and independent working skills. Requirements include fluent English and another relevant European language, minimum age 23, a driver's license held for at least one year, eligibility to work in the destination country, and availability from April through October, including weekends and public holidays, with willingness to relocate and travel at short notice.

Benefits

• Housing
• Transportation
• Return Flight Ticket
• Salary
• Insurance Coverage
• Holiday Discount
• Training and Support