Key Skills

Job Description

Join us in our story with our legendary and globally renowned luxury brand Cartier. Our team is full of passionate and driven professionals, who are experts in the field of luxury and customer management. Take your chance to join our international Amsterdam office on the Herengracht. Be the voice of our brands for our Iberia market - support, develop and nurture the relationships you build with our customers. Write your story with us! How Will You Make An Impact We recruit for an empathic professional who realises that luxury is not only a product, but an experience and emotion. As an advisor to our clients, you will play the key role in crafting the special moments with their loved ones. Build strong and lasting relationships with our customers and create stories that will become priceless memories. You must be at fluent level, both orally and written, in Spanish and Portuguese. Responsibilities You are the voice of the Maison Cartier for our clients, as you will build and maintain strong relationships with them. While advising via phone and web based channels, you are responsible for upholding excellent level of customer support that coincides with the quality our brands represent in the market. Aside from being the expert advisor for our clients, you will apply your commercial sense to identify sales opportunities, maintain the interest and engagement of our customer at the highest level. As a specialist in your field, we will support you to deliver expert knowledge on the products and brand you represent, while providing the highest quality of service. Operating within our guidelines and being a part of our exciting future plans, will allow you to further your market knowledge and develop with our department. In Short You are the main point of contact for our clients (phone, email and other channels) - B2C Your focus is in providing excellent support and quality of service to our customers You will master the extensive yet intriguing product knowledge and the tools we use You will operate within our guidelines to uphold the quality our brands represent You will provide and be open to constructive input for further development of yourself, your team and our department What Are We Looking For If you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our Client Advisor. Your background in customer support and service, hospitality or retail, will provide a good basis to grow your customer management and sales skills. To be successful, you know the Iberia market and Spanish and Portuguese languages and communication skills are superb and represent the quality our brands personify. As a good team player, you are flexible, supportive, dedicated and a multitask wizard. Do you wonder what our Advisors would say about this opportunity and our environment? Here are some thoughts from our great team: “At Richemont, everyone has a multinational background or has lived across several countries and cultures. Working with people of such diverse natures is what makes my job such a faceted and refreshing experience.” If your application is selected, you will receive a link to do a video assessment, you will then be called for an introductory conversation to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet the Hiring Manager and a Quality Specialist. Take your next step with Cartier, we look forward to hearing from you !

Core Responsibilities

Serve as the main point of contact for Cartier clients through phone, email, and other web-based channels, providing high-quality support and expert product advice. Build lasting customer relationships, identify sales opportunities, and follow brand guidelines while contributing to ongoing team and personal development.

Requirements

Fluent spoken and written Spanish and Portuguese, knowledge of the Iberian market, and strong communication skills are required. A background in customer support, hospitality, or retail is a suitable foundation, along with commercial awareness, flexibility, dedication, teamwork, and the ability to multitask.