Key Skills

Job Description

Ready to spend your summer in the sun? What if your next job could take you abroad, introduce you to people from all over Europe, and give you the opportunity to make someone's holiday unforgettable? As a Destination Service Specialist (Field Guide), you are one of the faces of Sunweb in destination. You'll be there for our guests throughout their holiday, whether you're welcoming them at the airport, answering questions digitally, helping when something doesn't go according to plan, or sharing your best local recommendations. Working in destination means no two days are exactly the same. You'll combine guest service, problem-solving, sales and teamwork while living and working in one of Europe's beautiful holiday destinations. If you're service-minded, independent, love working with people and are ready for an international summer adventure, we'd love to meet you. What You'll Do Provide outstanding support to our guests, both digitally and in destination. Build positive relationships and make sure guests feel welcome, informed and supported throughout their holiday. Handle guest questions, requests and complaints with empathy, professionalism and ownership. Promote and sell excursions, upgrades and additional services that enhance the guest experience. Represent Sunweb professionally at accommodations, events, excursions and partner locations. Collaborate closely with our Destination Management Company (DMC) and local partners to ensure smooth daily operations. Support guests during emergencies and unexpected situations in line with Sunweb's procedures. Maintain accurate administration and keep relevant systems and tools up to date. Depending on your destination, your responsibilities may also include: Welcoming guests at the airport and coordinating transfers. Providing resort-based guest support and assistance. Delivering digital guest support through our online channels. Supporting other destinations or regions when additional help is needed. What We're Looking For We're looking for enthusiastic and service-minded people who are ready to take responsibility, embrace new experiences and make a difference for our guests abroad. Experience in a customer-facing, service-oriented, tourism or hospitality role. A genuine passion for creating great guest experiences. Strong communication and interpersonal skills. A proactive and positive mindset with good problem-solving abilities. The confidence to work independently and take ownership when needed. A flexible attitude and willingness to work irregular hours, including weekends and public holidays. Confidence working with digital systems and applications. A valid driver's license. Full availability throughout the season (start April - end October) The required eligibility to work in your destination. Fluent English communication skills. Additional language skills relevant to our guests and destinations are a strong advantage. Most importantly, you're excited about the idea of living abroad, becoming part of an international team and creating unforgettable holidays for our guests. What We Offer Working a season abroad is more than just another job. It's an opportunity to gain international experience, develop yourself and create memories that will stay with you long after the season ends. As part of our destination team, you can expect: The opportunity to live and work in one of our beautiful European holiday destinations. An international working environment with colleagues from different countries and backgrounds. A role where you can make a real impact on our guests' holiday experience every day. The opportunity to further develop your customer service, communication, problem-solving and commercial skills. Training, guidance and ongoing support throughout your season. Housing and transportation arranged by Sunweb Group. A return flight ticket to your destination. A competitive seasonal employment package, including salary and insurance coverage during your contract period. 10% discount on your own Sunweb holiday. And, of course, a summer filled with new experiences, friendships and unforgettable memories. Is this your next adventure? Whether you've worked abroad before or this would be your first international season, we'd love to hear from you. Apply for our Summer 2027 season and tell us more about yourself, your experience and why you'd like to become part of our destination team. During our recruitment process, we'll get to know you better and explore which of our destinations could be the best match for your experience, language skills and personality. Sunweb Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and safe working environment for everyone.

Core Responsibilities

Support guests throughout their holidays by providing in-person and digital assistance, handling questions and complaints, resolving unexpected issues, and sharing local recommendations. Promote excursions and additional services, coordinate with local partners, represent Sunweb professionally, and maintain accurate records.

Requirements

Candidates should have customer-facing, service, tourism, or hospitality experience, strong communication and problem-solving skills, and the ability to work independently and flexibly. Requirements also include a valid driver's license, eligibility to work in the destination, fluent English, and full availability from April through October; additional relevant languages are an advantage.

Benefits

• Housing
• Transportation
• Return Flight Ticket
• Salary
• Insurance Coverage
• Holiday Discount
• Training
• Ongoing Support