Key Skills

Job Description

We are hiring! C&I Technical Support Engineer Location | the Netherlands (travel to project sites as needed) Have you helped bring a commercial battery storage system online? Do you enjoy working with installers and customers to solve technical problems on site and remotely? About Zhejiang Hyxi Technology Co., Ltd. Zhejiang Hyxi Technology Co., Ltd. (HYXI) is a high-tech enterprise specializing in smart PV & ESS, integrating R&D, manufacturing, sales, and services. Dedicated to providing leading renewable energy solutions for residential, C&I, and utility-scale applications, HYXI is deeply engaged in advanced technologies including AI and smart energy platforms. With over 100 core intellectual properties and more than 400 global certifications, HYXI operates 12 Global Technical Assistance Centers (GTACs) across six continents, promoting a greener, low-carbon, and sustainable future in collaboration with global partners. As our C&I energy storage business expands in Europe, we are looking for a Technical Support Engineer to help customers and partners select, commission, and operate HYXI systems. Key Responsibilities Work with sales teams and customers to review project requirements, recommend suitable equipment and system configurations, and prepare technical proposals and tender responses. Provide remote and on-site guidance to installers and EPC partners during installation, commissioning, and acceptance testing. Diagnose issues involving batteries, power conversion systems (PCS), energy management systems (EMS), metering, and system communications. Manage technical support cases through resolution, coordinating with product and R&D teams on complex issues and keeping customers informed. Deliver technical training to installers, distributors, and service partners, and turn recurring field issues into troubleshooting guides and product feedback. Candidate Background & Requirements Degree in Electrical Engineering, Power Systems, Renewable Energy, or a related field, or equivalent practical experience. Experience in technical support, commissioning, field service, or applications engineering for commercial battery storage, solar PV, or power conversion equipment. Ability to read single-line diagrams, interpret alarms and system logs, and troubleshoot electrical or communication faults. Hands-on experience with C&I battery energy storage systems, PV and storage integration, or protocols such as Modbus or CAN is an advantage. Good command of English for technical discussions and documentation, and willingness to travel to project sites as needed. What We Offer Hands-on involvement in C&I energy storage projects from technical planning through commissioning and operation. Direct collaboration with customers, installation partners, and international product and R&D teams. The opportunity to deepen your expertise in commercial energy storage as HYXI expands its European business. Application Please apply directly via LinkedIn with your CV and a brief introduction.

Core Responsibilities

Review project requirements and recommend equipment and system configurations, prepare technical proposals, and guide installers and EPC partners through installation, commissioning, and acceptance testing. Diagnose and resolve system issues, coordinate complex cases with product and R&D teams, keep customers informed, and provide training and troubleshooting resources to partners.

Requirements

A degree in Electrical Engineering, Power Systems, Renewable Energy, or a related field—or equivalent practical experience—is required, along with experience in technical support, commissioning, field service, or applications engineering for energy storage, solar PV, or power conversion equipment. Candidates should be able to interpret single-line diagrams, alarms, and system logs, troubleshoot electrical and communication faults, communicate in English, and travel to project sites; C&I storage, PV-storage integration, Modbus, or CAN experience is an advantage.