• Make outbound calls to tenants to coordinate and confirm upcoming property health and safety inspections.

• Handle inbound calls from tenants and customers, responding to questions about inspections, appointments, scheduling, and related services.

• Follow approved call scripts and communication guidelines while maintaining a professional, friendly, and engaging telephone manner.

• Coordinate inspection appointments between tenants, landlords, and service providers, ensuring schedules are accurate and efficiently managed.

• Respond to tenant inquiries and concerns regarding scheduled inspections, property access, and compliance-related procedures.

• Maintain accurate and up-to-date records of customer interactions, appointment bookings, confirmations, and follow-up activities.

• Follow up on missed or unsuccessful appointments and arrange rescheduling when necessary.

• Book inspection jobs and service appointments by telephone and through online booking platforms.

• Manage tenant communications related to property health and safety compliance, ensuring relevant information is shared clearly and promptly.

• Support increased operational demand during peak compliance periods, particularly between August and March.

• Collaborate with an established customer support and administrative team managing a large portfolio of client relationships.

• Contribute to the delivery of efficient customer service as the business expands its property and trade service offerings.

• Complete all assigned tasks according to agreed service standards, deadlines, operational procedures, and contractual deliverables.

Requirements:

• Previous experience in customer service, call handling, appointment scheduling, virtual assistance, or administrative support.

• Excellent written and spoken English communication skills, with a professional and confident telephone manner.

• Strong numerical and mathematical skills, with the ability to handle scheduling information and administrative data accurately.

• Fast and accurate typing skills, ideally between 60 and 70 words per minute (WPM).

• Excellent attention to detail and the ability to maintain accurate customer records and appointment information.

• Strong organizational, multitasking, and time-management skills, with the ability to manage multiple schedules and competing priorities.

• Ability to handle sensitive conversations involving property access, health and safety compliance, and tenant concerns with patience, diplomacy, and professionalism.

• Strong interpersonal skills and the ability to coordinate effectively with multiple stakeholders while maintaining high customer service standards.

• Ability to work independently, take ownership of assigned responsibilities, prioritize tasks, and consistently meet deadlines.

• Familiarity with online booking systems and administrative tools.

• Knowledge of UK rental property regulations, property compliance requirements, and tenant rights is considered an advantage.

• Comfortable working remotely and collaborating with international teams.

• Availability to work 40 hours per week, Monday to Friday, from 9:00 AM to 6:00 PM UK time.

• Willingness to work under an independent contractor agreement rather than a traditional employment contract.

Benefits:

• Competitive compensation rates.

• Weekly payments for completed services, according to the engagement terms.

• Fully remote working opportunity, with the possibility of working from any region.

• Access to free training and professional upskilling opportunities.

• Ongoing support, guidance, and assistance throughout the engagement.

• Access to a vibrant international community of virtual assistants and independent professionals.

• Opportunities to explore various additional client assignments and open positions.

• Potential for professional growth as the business expands into new services and markets.

• Structured working arrangements with clearly defined responsibilities and contracted hours.

• Opportunity to develop customer service, administrative, communication, and property compliance expertise through practical experience.