Inflight Operations Specialist
Work Arrangement
Office Days per Week: 3 days
Key Skills
Job Description
Join TUI Group, the world's leading integrated tourism business, as we transform how we deliver exceptional inflight experiences across our airline network. We're building a single, streamlined supply chain service for all TUI Group Airlines, and we need passionate operations experts to help us get there. As part of our Western Region team, you'll be at the heart of optimising inflight service operations across the Netherlands, Belgium and key TUI destinations. This is your chance to work with a pan-European team, drive operational excellence, and make a real impact on the experience of 20 million customers worldwide. If you thrive in dynamic environments and love solving complex operational challenges, we'd love to hear from you.
This position is offered on an initial 12-month fixed-term contract and will require a successful background security check. This position is offered on a hybrid working model with 2-3 days per week in the office, plus airport visits as needed.
Please include a covering letter with your application.
The role will be published until 25th November 2026.
ABOUT OUR OFFER
- Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & wellbeing support, and more.
- Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
- A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
- Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
- Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- As a member of our team of Inflight Operations Delivery Specialists, you'll work hands-on with our third-party contracted services to help ensure we're delivering quality, safety, and operational excellence across the board.
- You'll contribute to operational cost efficiencies and help the team achieve our KPI and customer satisfaction targets.
- You'll support local inflight operations on a day-to-day basis, helping ensure effective delivery of goods and handling those short-notice requirements that keep our operations running smoothly.
- You'll help implement service, product, and seasonal changes, keeping our offering fresh and aligned with what our customers want.
- Occasional travel will be part of your role, sometimes at short notice, to test onboard catering processes, visit other TUI office locations, support ad-hoc flights or visit overseas suppliers.
- Conducting monitoring activities is essential - you'll visit aircraft and service suppliers, review SLAs, and follow up on corrective actions together with your colleagues when needed.
ABOUT YOU
- Proven experience in supply chain coordination, aviation operations, or catering and product management is what we're looking for.
- Experience coordinating complex operations is important - you'll maintain effective monitoring procedures, anticipate problems, and work with service partners to resolve issues before they impact performance.
- You embrace new technologies, think in a data-driven way, and actively seek opportunities to improve and innovate operational processes.
- You're a team player who enjoys working hands-on alongside colleagues and external stakeholders. Previous people-management experience is not required.
- A bachelor's degree is required, preferably in aviation, international business communication or logistics.
- You'll form part of our on-call team, so 24/7 availability on a 3-4 week cycle is necessary.
- Holding a category B driving licence is essential for this role.
- Composure under pressure defines your approach- you respond efficiently to complex challenges or crises.
- Cultural sensitivity matters here, especially if you've worked as part of a pan-European team and with worldwide service suppliers.
- You're fluent in English and Dutch, with French being a valuable addition. Additional language skills and cultural awareness are always welcome.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Core Responsibilities
You will manage third-party contracted services to ensure operational excellence, safety, and quality across inflight service operations. This involves monitoring service level agreements, conducting aircraft and supplier visits, and implementing product or service changes.
Requirements
A bachelor's degree in aviation, logistics, or international business is required, along with experience in supply chain or aviation operations. Candidates must possess a category B driving licence, be fluent in English and Dutch, and be available for 24/7 on-call rotations.
Benefits
- Attractive remuneration
- Discretionary bonus schemes
- Generous travel benefits
- Extensive health & wellbeing support
- Learning hub access
- Charity and sustainability initiatives
About TUI
Industry: Hospitality
Company size: 10,001+ employees
We’re adventure seekers. Smile givers. Impact makers. We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking. We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world. We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers. Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment. At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying. There’s a place for you here.