Customer Excellence Intern
€625 per month
Key Skills
Job Description
Job Description
Customer Excellence Intern
What’s on the menu
We have a great opportunity for an enthusiastic Bachelor or Master student who is interested in making a difference in our Customer Excellence team in Amsterdam!
Help ensure customers receive the right products and accurate information at the right time. You will gain practical experience in customer service, stock management and supply-chain coordination.
Kraft Heinz offers a fast-moving and collaborative environment in which ownership, curiosity and practical problem-solving are valued. The internship is designed to combine hands-on experience with learning: you will contribute to current business priorities, receive guidance from experienced colleagues and become part of the wider intern community.
The position
You will join the Customer Excellence team within S&OP and manage a defined portfolio of customer-service activities and improvement projects.
Being an intern at Kraft Heinz, you get your own portfolio, projects and responsibilities. You will get the chance to learn everything about Kraft Heinz, not only about the business but you will also get to know the people! You will find yourself in an energetic, multifaceted and international team, where you will be working as an equal business partner from day one. We are looking for someone who is upbeat, ambitious and driven.
What you’ll do
- Communicate stock availability and expected replenishment dates to customers and internal teams
- Communicate with customers, internal communication about stock with team members.
- Allocate the appropriate stock to customer orders
- Support the local Customer Service team when needed
Job requirements:
- Current bachelor’s or master’s enrolment, preferably in Supply Chain or a related field
- Strong written and verbal English skills; Dutch is preferred
- Strong communication skills and careful attention to data accuracy
- Strong Excel skills
- Enrolment for at least 50% of the internship period
NOTE: EU working rights are required (Either you have an EU Citizenship, or you are studying in the Netherlands).
Professional Attributes:
- Communication Skills: You will easily be exposed to senior management. Therefore, it’s important you can communicate clearly and confidently with a wide range of stakeholders.
- Curiosity, positivity & enthusiasm: You are curious, learn quickly and bring a positive attitude to the team. People know you as the driver of the team.
- Time Management Skills: You are organized, structured, and always have an overview of all the deliverables.
- Team player: You are a great teammate - sometimes a leader, sometimes a follower, but always working towards the same common goal together with your teammates.
Recruitment process:
- CV review based on eligibility requirements.
- Online Pymetrics game assessment
- Online Screening Interview via Microsoft Teams
- Hiring manager interview
Note: The recruitment process can take 4/6 weeks in total
What we offer:
- Start date: March 2027
- Duration: 6 months
- Allowance: €625 per month (40 hrs, 5 days) & full reimbursement of travel expenses
- Location: Amsterdam, hybrid (occasional home working in alignment with the team)
At Kraft Heinz, we provide the playing field. You change the game. Are you up for the challenge?
Location(s)
Amsterdam
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Core Responsibilities
You will manage a portfolio of customer-service activities, including communicating stock availability and replenishment dates to customers. Additionally, you will support the local Customer Service team and allocate appropriate stock to customer orders.
Requirements
Candidates must be currently enrolled in a bachelor's or master's program, preferably in Supply Chain or a related field. Strong English communication skills, data accuracy, and proficiency in Excel are required, along with EU working rights.
Benefits
- Travel expenses reimbursement
About The Kraft Heinz Company
Industry: Food and Beverage Services
Company size: 10,001+ employees
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands. We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others. No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 37,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious! Note: Kraft Heinz will never request payment from candidates during the recruitment process and all legitimate vacancies are published through our official careers channels.