Automotive Technical Delegate / Flying Doctor Talentpool
Key Skills
Job Description
Company Description
About MSX
MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.
Job Description
We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.
You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.
What you’ll do
- Support dealerships and repairers on-site and remotely
- Diagnose and resolve complex electrical, electronic, and drivability faults
- Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
- Identify root causes using wiring diagrams and technical documentation
- Support both individual cases and wider technical issues across fleets
- Create clear technical reports and case updates
- Coach technicians and provide hands-on guidance
- Feed recurring issues into continuous improvement
Qualifications
- Strong experience in automotive diagnostics / technical support / workshop or field service
- Proven ability to fix complex electrical/electronic faults
- Hands-on use of OEM diagnostic tools
- Confidence reading wiring diagrams and technical documentation
- Experience working with workshops, engineering, or technical teams
- Ability to support and guide technicians
- Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
Technical knowledge
- Modern vehicle systems: powertrain, ADAS, body electronics
- Networks: CAN / LIN / FlexRay
- Diagnostic methods: root cause analysis, guided diagnostics, flashing
Language
- Dutch + Working proficiency in English required (written and spoken)
- Additional European languages are a plus
Additional Information
Working pattern and location:
- Full time (Monday – Friday) 40 hours
- Field based
What we can offer you:
- Competitive Salary
- Company Laptop
- Company Car
- Potential to progress within the company, with global opportunities updated regularly.
MSX International | Automotive & Mobility Business Solutions
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Core Responsibilities
Provide on-site and remote diagnostic support to dealerships to resolve complex vehicle electrical and electronic issues. Create technical reports, coach technicians, and contribute to continuous improvement processes.
Requirements
Requires strong experience in automotive diagnostics and the ability to interpret complex wiring diagrams and technical documentation. Proficiency in Dutch and English is mandatory, along with hands-on experience using OEM diagnostic tools.
Benefits
- Competitive Salary
- Company Laptop
- Company Car
- Career progression opportunities
About MSX International
Industry: Business Consulting and Services
Company size: 5,001-10,000 employees
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning