Key Skills

Job Description

Are you a natural leader who knows how to motivate people, make confident decisions and continuously improve service and performance? Can you bring a team together while taking ownership and providing clear direction when needed? Then we'd love to meet you! For our 4-star Zaan Hotel Amsterdam Zaandam, we are looking for an experienced and dedicated Front Office Manager who can help take our Front Office department to the next level. Our Front Office has an experienced team and a stable daily operation. We're looking for someone who can build on this strong foundation, help our team members grow and identify opportunities to continuously improve our service, collaboration and ways of working. As Front Office Manager, you will be responsible for both the daily management and further development of the department. You'll work closely with our Front Office Shiftleaders, Reservations and other hotel departments, with the opportunity to make independent decisions and implement improvements. We're looking for someone who is approachable and supportive, yet confident, decisive and results-driven. Someone who doesn't just recognise opportunities for improvement but takes the initiative to turn them into action. What will you be doing? Independently lead the Front Office team, ensuring professional, welcoming and efficient daily operations. Coach, motivate and develop team members, encouraging ownership and accountability. Provide clear feedback, set expectations and confidently address performance issues when necessary. Maintain and continuously improve our service and quality standards. Identify opportunities for improvement and translate them into concrete actions and measurable results. Take responsibility for staff scheduling, staffing levels and efficient deployment of team members. Support onboarding and conduct regular performance reviews and development conversations. Handle complex guest requests and complaints professionally and proactively. Collaborate closely with Reservations, Housekeeping, Maintenance, F&B and other hotel departments. Monitor guest feedback and operational performance, using insights to further develop the department. Maintain a visible presence on the floor and support the team when needed, while keeping sight of your wider management responsibilities. Who are we looking for? We're looking for an experienced hospitality professional who is ready to take ownership of an entire Front Office department. You have a natural leadership style and know how to balance genuine care for your team with clear expectations, accountability and a focus on results. What do we expect from you? Proven leadership experience in the hotel industry, preferably as a Front Office Manager or Assistant Front Office Manager. Experience independently managing team members and making operational decisions. Strong coaching skills, with the ability to motivate, develop and hold team members accountable. An approachable personality, excellent communication skills and the ability to build trust within your team. A proactive mindset, the ability to think ahead and a strong sense of ownership. The ability to demonstrate improvements or results you have achieved in previous roles. Strong organisational skills, with the ability to delegate effectively and set clear priorities. A guest-focused approach, with an eye for commercial opportunities and service improvements. A collaborative attitude and a genuine interest in contributing to the hotel's overall performance. Good command of both Dutch and English. Experience with Mews is an advantage. Flexibility and a hands-on mentality when operational needs require it. What do we offer? An independent and varied management position within a 4-star hotel. The opportunity to make a real impact on the development of the Front Office department. Room for your own initiatives, improvement ideas and professional input. An experienced team to build upon. Direct collaboration with hotel management and other departments. An informal, international working environment with short communication lines. Employment conditions in accordance with the Dutch Hospitality Collective Labour Agreement (Horeca-cao). Ready for your next step? Are you a manager who enjoys taking responsibility, helping people grow and working towards an outstanding guest experience? We'd love to hear from you! Send us your CV and a short motivation. We'd particularly love to hear about improvements or results you've achieved in previous roles and how you make a difference as a leader. Recruitment agencies are kindly requested not to contact us regarding this vacancy.

Core Responsibilities

Lead and develop the Front Office team, oversee daily operations, scheduling, service standards, guest concerns, and performance. Work with other hotel departments to implement improvements and strengthen service quality and operational results.

Requirements

Candidates should have proven hotel leadership experience, preferably as a Front Office Manager or Assistant Front Office Manager, and be able to coach staff, make operational decisions, and demonstrate results. Strong communication and organizational skills, a guest-focused and proactive approach, flexibility, and good command of Dutch and English are expected; Mews experience is an advantage.

Benefits

• Independent and varied management position
• Opportunity to influence department development
• Room for initiatives and improvement ideas
• Experienced team
• Direct collaboration with hotel management and other departments
• Informal, international working environment