Key Skills

Job Description

Company Description Elevate is opening in Amsterdam Noord. A private members’ club where strength, science and stillness meet: a performance gym, a recovery ritual space with sauna, cold and longevity treatments, and a social space for the people who make it. We’re looking for the person members meet first. Role Description You are the host of the house. You set the tone from the moment someone walks in. You know members by name, keep every space immaculate, and make sure everything runs quietly in the background. This is a full-time, on-site role in Amsterdam Noord. You welcome members and guests, manage bookings and check-ins, answer questions in person, by phone and by email, handle payments, and work closely with the café and service teams to keep the experience seamless. What you’ll do Welcome members and guests with warmth and attention Manage bookings, check-ins and member accounts Run café sales, retail and payments Open and close the club Keep reception, café, lockers and recovery areas at a premium standard Support tours, events and new-member onboarding Resolve questions on the spot, and escalate when needed Qualifications Experience in front desk, reception or hospitality, with strong guest service skills Fluent English; Dutch preferred Organised and detail-oriented with bookings, payments and admin Comfortable with booking and point-of-sale systems Calm under pressure; solves problems proactively Professional, warm and discreet Available for full-time shifts, including early mornings, evenings and weekends Hospitality training or a members’ club, hotel or premium gym background is a plus

Core Responsibilities

Welcome members and guests, manage bookings, check-ins, accounts, payments, café and retail sales, and respond to questions across in-person, phone, and email channels. Maintain premium standards throughout the club, open and close the facility, support tours, events, and onboarding, and resolve or escalate issues as needed.

Requirements

Candidates should have front desk, reception, or hospitality experience and strong guest service skills, with fluent English; Dutch is preferred. They should be organized, detail-oriented, comfortable with booking and point-of-sale systems, calm under pressure, proactive, professional, warm, discreet, and available for full-time shifts including early mornings, evenings, and weekends.