Customer Success Lead — Aerospace Automation
Key Skills
Job Description
Airborne Composites Automation seeks a Customer Success Manager in The Hague to build and scale our customer success organization. You will serve as the main liaison across implementation, ramp-up, and expansion phases, driving value, renewals, and upsell opportunities. You will collaborate with Sales, Software, Service, and Product teams to translate customer needs into outcomes, ensuring strong relationships and measurable impact for aerospace and other advanced manufacturing clients.
Core Responsibilities
Build and scale the customer success organization, serving as the main customer liaison through implementation, ramp-up, and expansion. Drive customer value, renewals, and upsell opportunities while collaborating with Sales, Software, Service, and Product teams to deliver measurable outcomes.
Requirements
The role calls for experience or capability in customer success and managing customer relationships across implementation and growth phases. It also requires effective collaboration across commercial, software, service, and product teams to translate customer needs into measurable outcomes for aerospace and advanced manufacturing clients.
About Airborne
Industry: Plastics Manufacturing
Company size: 51-200 employees
Airborne is the technology leader in advanced composites, specialized in the industrialisation of engineering and manufacturing of durable fiber reinforced composites for Space, Aeronautics and Marine industries. With our 25 years heritage in composites, we provide our clients with high-end composite solutions either directly through advanced manufacturing of components or by developing industrialisation packages which we implement at manufacturers of choice. Airborne’s focus is on high-end composite components, at high production rates at radically low conversion costs. In total, a dynamic group of about 150 employees work at Airborne, at all levels, and from various backgrounds and nationalities. We have departments for manufacturing, engineering, quality assurance, financial administration, purchasing and support staff. At Airborne we know that innovation in manufacturing through automation, digitalisation and advanced analytics is the catalyst for the significant increase in productivity that companies need to stay competitive. We understand the complexity and cost involved in producing composite products for demanding applications in highly regulated industries. Our legacy in advanced composites manufacturing makes us experts in developing and delivering automated solutions that enable our customers to achieve high production rates and radically low conversion costs.