Field Technical support engineer
Key Skills
Job Description
About CPM CPM supplies process equipment for the animal feed, biomass, oilseed, and waste processing industries — from design through to production and everything in between. We do this in close collaboration with our colleagues in the United States and Asia. In addition, we work worldwide with agents and mill builders. We have an extensive knowledge platform in the field of processing technologies, enabling us to continuously develop and innovate. At CPM, no two days are the same, and we are proud of our dedicated and passionate employees. The Role As a Field Technical Support Engineer , you support customers, service technicians, and commissioning engineers with diagnosing and resolving technical issues on CPM machines and production lines. You work in the office, remotely and on-site, playing a key role in ensuring reliable machine performance and high customer satisfaction. Key Responsibilities Provide online technical support Act as the technical point of contact for customers and field service staff Diagnose and resolve machine faults remotely and at customer sites Advise on repairs, spare parts, tools, and maintenance solutions Coordinate service activities with the Service Planner Support and coach service technicians and commissioning engineers Perform on-site inspections, testing, and commissioning support Maintain and share technical documentation and service reports Contribute to preventive maintenance, service process improvements, and product enhancements Perform service jobs on specialized machines Support training activities and knowledge transfer to customers and colleagues Your Profile MBO+ level technical education or equivalent Strong technical knowledge of industrial machinery and production processes Experience with mechanical, hydraulic, and pneumatic systems is beneficial Analytical, hands‑on, and customer-focused Willingness to travel is essential What We Offer A competitive salary in line with the market 27 vacation days plus 13 ADV (additional leave) days Excellent pension scheme Laptop, phone, tablet, and a company service van to support you in your work An independent and challenging role within an international company An informal and friendly company culture with enjoyable team activities and outings
Core Responsibilities
Provide technical support to customers and field staff by diagnosing and resolving issues with machinery and production lines remotely and on-site. Coordinate service work, support inspections and commissioning, maintain technical documentation, and contribute to maintenance, training, and product improvements.
Requirements
Requires MBO+ technical education or equivalent, strong knowledge of industrial machinery and production processes, and a customer-focused, analytical, hands-on approach. Experience with mechanical, hydraulic, and pneumatic systems is beneficial, and willingness to travel is essential.
Benefits
- Competitive Salary
- 27 Vacation Days
- 13 Additional Leave Days
- Pension Scheme
- Laptop
- Phone
- Tablet
- Company Service Van
About CPM Animal Feed & Oilseed Solutions
Industry: Machinery Manufacturing
Company size: 1,001-5,000 employees
From the food you eat to the fuels you require, CPM plays an important role in building a more efficient and sustainable world. Our experienced team and family of trusted brands are working together to make our planet a better place to live. We've been in the animal feed industry for generations. We focus on building equipment that will last, so our customers know our machines will continually operate and achieve high performance at low operating costs. Whether you need to grind, condition, pellet, or cool, we can meet the demands of almost every conceivable application. We are pioneers in continuous solvent extraction, constantly innovating new solvent extraction techniques and equipment design for the efficient production of high-quality vegetable oil and meal from a wide variety of oilseeds. From the raw seed through all stages of processing, we provide a complete solution to the oilseed processing and specialized extraction industries. CPM Brands Helping To Feed a Better World Through Animal Feed & Oilseed Solutions: • CPM • Crown • IDAH • Roskamp • Beta Raven • Bliss • Dorssers About CPM: Feed Solutions: We’re innovating nutrition for both people and animals. Our processes and equipment extract oils and plant-based proteins and create ground and pelleted feed for livestock. Fuel Solutions: Our extensive experience in processing agricultural material has made us a leader in renewable fuel production. We help our customers create renewable diesel, ethanol, sustainable aviation fuel, biogas and energy storage technologies, and our machines create wood pellets, firelogs and briquettes that provide sustainable, renewable cleaner-burning fuels. Build Solutions: From the extrusion machines that help create parts for mobility markets to processes that solve complex recycling challenges to equipment that promotes the use of sustainable aluminum packaging, we contribute the materials and processes to build a better world.