Key Skills

Job Description

Are you a French speaker living in the Netherlands? We are looking for a Customer Support Specialist to lead our expansion into the French market. You will be the primary point of contact for our French-speaking users, ensuring they receive high-quality support while helping us adapt our service to the cultural nuances of the region. Your Key Responsibilities: Market Ownership: Act as the dedicated support lead for our French-speaking customers via email, chat, and phone. Translation & Localization: Help localize support content, templates, and FAQ articles to ensure they resonate with the French market. Problem Solving: Resolve technical, billing, or account inquiries with a focus on high first-contact resolution. Cross-Functional Collaboration: Work closely with our English-speaking product team to report bugs or user feedback specific to the French user experience. Requirements: Languages: Native or near-native French (C2 level) and Fluent English (C1). Communication is 100% in French for customers and 100% in English for the internal team. Customer-Centric: You have a natural "hospitality" mindset - you enjoy solving puzzles and making someone's day better. Experience: 1+ years in a customer support role is preferred, but we are open to graduates or career-changers with the right language profile. Location: You must be based in the Netherlands and hold a valid BSN and work permit (we cannot provide sponsorship for this specific role).

Core Responsibilities

Provide French-speaking customers with support through email, chat, and phone, resolving technical, billing, and account inquiries. Localize support materials for the French market and share relevant bugs and user feedback with the English-speaking product team.

Requirements

Candidates must have native or near-native French proficiency (C2), fluent English (C1), and be based in the Netherlands with a valid BSN and work permit. At least one year of customer support experience is preferred, though graduates and career-changers with the right language profile are also considered.