Key Skills

Job Description

Sigenergy focuses on developing cutting-edge all-scenario energy solutions, with products ranging from energy storage systems to solar inverters and EV chargers. Our world-class R&D team of hundreds of top industry experts shares the vision of making the world greener via continuous innovation. With global sales and services, we aim to become our customers' most trusted partner on their journey to a more sustainable future. https://www.sigenergy.com/en Key Responsibilities 1. Respond to local customer inquiries, address technical and usage questions related to residential & C&I energy storage products through multiple channels, and provide professional technical support and customer service. 2. Handle customer complaints and after-sales requests, troubleshoot common issues based on energy storage product expertise; escalate unsolvable cases in a timely manner, follow up on progress, and effectively resolve disputes. 3. Organize and file customer information and communication records, summarize customer needs and product pain points to provide insights for product optimization. 4. Assist in improving the customer service knowledge base, updating FAQs and communication scripts for energy storage products to adapt to local customer habits. 5. Cooperate with technical and sales teams to communicate customer needs, conduct follow-up calls, and collect suggestions for product and service improvement. 6. Comply with company customer service standards, maintain brand image, and ensure smooth handover of local customer service. Job Requirements 1. Fluent in Dutch and English (listening, speaking, reading, writing) to communicate effectively with customers and collaborate cross-functionally. Chinese (Mandarin), French are plus. 2. Experience in technical support for residential or C&I energy storage products, with the ability to troubleshoot common issues. 3. Preference for candidates with customer service experience, especially local customer service or energy storage industry experience. 4. Strong communication skills, patient, responsible, and quick to learn. 5. Proficient in office software, detail-oriented, with strong execution and teamwork spirit.

Core Responsibilities

Provide local customers with technical support and service for residential and commercial and industrial energy storage products, resolving complaints and escalating complex issues when needed. Maintain customer records and service resources, share customer feedback with technical and sales teams, and support improvements to products and service.

Requirements

Fluency in Dutch and English is required, along with the ability to troubleshoot common issues involving residential or commercial and industrial energy storage products. Customer service or energy storage industry experience is preferred; candidates should also have strong communication skills, patience, responsibility, attention to detail, office software proficiency, and teamwork skills.