Key Skills

Job Description

Working with the Building Manager to ensure the smooth and efficient operations and maintenance of the Dow Terneuzen Diamond Center site ensuring excellent customer service to building occupiers at all times whilst ensuring full compliance with Dow rules and procedures, local and national Environmental, Health & Safety legislation. You will be the liaison between the users of the Diamond Center and the FM Organization to capture the daily needs, deliver the first-line support and address the service questions to the appropriate service provider. Responsibilities Use Tririga as instrument to operate and document all facility management tasks. Operate the FM Desk in the Dow Diamond Center Terneuzen as part of a team to deliver service continuity from 7 am to 5 pm every working day. Collect questions related to facility services from the end-users and provide a solution by setting up the first-line intervention and/or forwarding the service question to the appropriate service provider. Register all questions in Tririga and perform a thorough follow-up, including feedback to the requester. Provide a first-line intervention (fast diagnostics, set-up assistance, soft/hard reset, etc.) on AV equipment. Arrange meeting room furniture setup. Check meeting rooms and AV equipment on readiness for operation. Coordinate and maintain distribution of office supplies, copy paper, reproduction work. Daily and as assigned, serve as the primary resource for arranging conference room, meeting room and, special event venue furniture in preparation for business meetings. Complete workstation adjustment requests consistent with Dow requirements and standards for workstations ("cube") components and design specifications. As requested, coordinate the Document Destruction services associated with a special clean-up effort such as department-wide clean-up day. Coordinate the container for Document Destruction services delivery and pick-up services provided by contracted firms. Ensure containers are properly always placed and available for use. Collect mail and parcels and prepare for pick-up by Xerox. Provide the necessary services to prepare and/or deliver shipping and receiving services including incoming and outbound packages, goods, materials and, equipment in close co-operation with Xerox. Qualifications Minimum 2 years facilities/office management and building operations experience Fluent in written and verbal Dutch and English Excellent communication, written, and organizational skills Strong ability to multi-task Excellent customer service skills Excellent communication skills

Core Responsibilities

Operate the facility management desk, log and follow up on service requests in Tririga, and provide first-line support for facility services and AV equipment. Coordinate meeting spaces, office supplies, document destruction, mail, and shipping and receiving while ensuring compliance with Dow procedures and applicable safety and environmental requirements.

Requirements

At least two years of experience in facilities or office management and building operations is required. Candidates must be fluent in written and spoken Dutch and English and have strong communication, organizational, multitasking, and customer service skills.