Key Skills

Job Description

NIO's mission is to shape a joyful lifestyle by offering smart, premium electric vehicles and providing the best user experience. NIO was founded in November 2014 as a global electric vehicle company, with world-class research and development, design and manufacturing centers in China, Europe, as well as the U.S. The company has about 30,000 employees on a global basis and is currently providing services to over 300 cities worldwide. By 2025, NIO plans to serve users in more than 25 countries and regions around the world. Our ambition is to take the user experience to the next level and help shape a joyful lifestyle. Our mission is also reflected in our internal focus where we want to ensure a safe and responsible workplace. In NIO Netherlands we are now looking for a User Relations Specialist in Breukelen. Responsibilities: Be responsible for maintaining the relationship with NIO users in the region, making users willing to join NIO's community, developing lifestyle relationships other than "vehicles", and achieving community atmosphere of sharing joy and growth together. Formulate the community plan of the region, Operate various user IP and user groups to increase user engagement and activity. Establish the growth system of users in the community and manage user loyalty projects, operate user recommendation projects, improve recommendation proportion and quality, and facilitate user recommendation. Set up the closed-loop processing and improvement scheme of user experience feedback (including products and non products) Be responsible for the monitoring, evaluation and improvement of user satisfaction, and drive relevant departments and colleagues to solve problems. Develop blue book defining the best user experience in the region Requirements: 1-3 years of User relationship management experience. Rich User journey and community operation experience and innovation insight. Strong sense of responsibility and enterprising spirit, adapt to high-intensity business trip. Good communication and coordination skills, excellent negotiation skills. Good team spirit, good team management ability and skills. Strong English and Dutch written and verbal skills. Hold a driving license NIO is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. This isn’t just another job. It’s an opportunity to join a movement to change the mobility experience for everyone. If you find that as exciting as we do, come join us! NIO as a Global User Enterprise has organized its business globally. Depending on the job you are applying for, it may be necessary to involve hiring managers outside the European Economic Area (EEA), that are engaged at another NIO group company, such as NIO Co., Ltd located in Shanghai, China or NIO USA Inc, Palo Alto, USA. If data is processed in countries outside the EEA, NIO uses standard contractual clauses published by the European Commission, with appropriate technical and organizational measures, to ensure that your personal data is processed in accordance with European data protection standards.

Core Responsibilities

Build and maintain relationships with users, grow the regional community, and operate engagement, loyalty, and referral initiatives. Monitor user satisfaction and feedback, coordinate improvements with relevant teams, and define the region’s best user experience.

Requirements

Requires 1–3 years of user relationship management experience, strong user journey and community operations experience, and an innovative mindset. Candidates need strong written and spoken English and Dutch, communication, coordination, negotiation, and team management skills, a driving license, and willingness to undertake intensive business travel.