Key Skills

Job Description

As a Booking Office Employee, you play an important role in both driving business and delivering outstanding service. Beyond coordinating group bookings and events, you will have the opportunity to strengthen NH Atlanta Rotterdam's presence in the local market by building new relationships, identifying business opportunities, and further developing your commercial skills. Your Role at a Glance Manage the sales and coordination process for corporate group bookings and social events. Create tailored proposals, follow up on quotations, and negotiate contracts to convert enquiries into confirmed business. Build and maintain strong relationships with clients to encourage repeat business, while proactively identifying new business opportunities within the local Rotterdam market. Act as the main point of contact for confirmed groups, coordinating all organisational and financial arrangements. Ensure clear communication between clients, hotels, internal departments, and external partners. Identify upselling, cross-selling, and networking opportunities to maximise revenue, profitability, and the hotel's local business relationships. Deliver a seamless customer experience throughout the entire booking and event planning process. What Makes You a Great Fit Helping guests puts a big smile on your face. The "always a pleasure" mentality is second nature to you, and you are happy to go the extra mile for our guests. You enjoy planning and arranging meetings and events and can easily put yourself in the guest's shoes. You have a strong eye for detail and enjoy ensuring everything is organised to the highest standard. You combine excellent organisational skills with a commercial mindset. You enjoy building relationships, spotting opportunities, and contributing to the growth of the hotel's local network. You have strong communication skills and collaborate effectively with guests, business partners, operational departments, and the GEM Office. You are flexible, accurate, proactive, and a true team player who always thinks one step ahead. Fluent in Dutch and English. Your Benefits at NH Hotels Free online & offline training organized by our own Minor Hotels Europe & Americas University. End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR). Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. Team building events, trips and holiday parties. The opportunity to grow within our company worldwide. Are you looking for a new challenge? Apply now! Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

Core Responsibilities

Manage sales and coordination for corporate group bookings and social events, including preparing proposals, following up on quotations, negotiating contracts, and coordinating confirmed bookings. Build client relationships, identify local business and revenue opportunities, and ensure clear communication and a seamless experience for clients and internal teams.

Requirements

The role calls for strong organizational skills, attention to detail, a commercial mindset, and an enthusiastic, guest-focused approach. Candidates should be proactive, flexible, accurate team players with strong communication and relationship-building skills, and fluent in Dutch and English.

Benefits

• Online and In-Person Training
• End-of-Year Bonus
• Referral Bonus
• Employee Hotel Rates
• Food and Beverage Discounts
• Friends and Family Discounts
• Retail Discounts
• Team-Building Events
• Company Trips
• Holiday Parties
• Worldwide Career Growth Opportunities