Key Skills

Job Description

About This Vacancy You will be responsible for processing and following up on new of existing spare parts quotes and orders. You work closely together with a Customer Support Coordinator and Customer Care Manager. Receive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organization Follow all parts requests through to their completion Prepare and follow up on spare parts quotations Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery Escalate and resolve compromised service levels or customer expectations related to spare parts issues Provide information as required for spare parts forecasting and demand planning Plan and prepare spare parts packages for planned maintenance activities Be empathetic and work as an advocate for customers Ensure customers’ needs are met quickly and efficiently Communicate regularly with other individuals/departments within the organization Other duties assigned due to the need of the business

Core Responsibilities

Process and follow up on spare parts requests, quotations, orders, returns, and delivery or pricing inquiries through to completion. Coordinate with customers and internal teams on availability, delivery, forecasting, planned maintenance packages, and resolution of service issues.

Requirements

The posting does not specify formal education, experience, or certification requirements. The role calls for customer-focused communication, coordination with supply chain and other departments, and the ability to manage spare parts requests efficiently.