Key Skills

Job Description

TOPdesk is an international software company that develops service management software for organizations across a wide range of industries. Founded over 30 years ago, we have grown to more than 700 colleagues across 8 countries, serving millions of users worldwide. We help organizations deliver better services through our software and expertise. Job Description Do you like solving problems, are you the person friends call when their laptop won't start, and are you reliable and quick on your feet? Then you could be our new IT Operations Student. You become the face of IT in our Delft headquarters. You are on site during our IT front-desk hours, so colleagues know when and where to find you. From "my laptop won't start" to "the screen in this meeting room doesn't work", you are first-line support for your TOPdesk colleagues, in Delft and in our offices abroad. What you will do Staff the Delft IT front desk during the set walk-in hours and help colleagues on the spot Register, analyse and resolve hardware and software incidents in TOPdesk Prepare laptops, accounts and access for new colleagues, and handle returns for leavers Set up and look after workstations, monitors, docking stations and meeting-room presentation equipment Process software and licence requests and keep mailing lists up to date Keep the IT asset inventory accurate Point colleagues to self-service and remote support, so the front desk is not the only way to get help Write and update knowledge base articles when you solve something new Help us try out and improve the AI tools and automations we use in IT support Where you will work You join the IT Operations team at our headquarters in Delft. The team is international and supports colleagues across all TOPdesk offices. Its main job is excellent service to colleagues, and there is plenty of room for new ideas: you get the freedom to take initiative and shape your own plans. IT Operations works closely with the other IT teams and with Facility Management, so the office runs smoothly for everyone. Qualifications You are enrolled at a university or university of applied sciences (HBO/WO), preferably in IT or a related field, for the full duration of the contract A real interest in IT and in how things work You use AI tools such as ChatGPT, Claude or Microsoft Copilot with curiosity and a critical eye, and you check their answers before you rely on them A proactive, solution-oriented attitude and you enjoy fixing problems A team player who can also work independently Good spoken and written Dutch and English Nice to have: basic Windows and macOS troubleshooting, and some experience with Microsoft 365. An interest in scripting or automation (PowerShell, Python) is a plus. Additional Information What we offer An hourly wage on TOPdesk's student scale Flexible hours that fit around your studies. Exam week? No problem. Hands-on experience in an international, growing software company Freedom to bring and try out your own ideas An informal culture where you can be yourself. Diversity, inclusion and corporate social responsibility matter to us. Send us your CV and a short motivation through the application form. Tell us why you want to work at TOPdesk, and show us how you are proactive, customer-oriented and work well with others. Applicants must already have the legal right to work in the Netherlands. This role does not offer visa sponsorship.

Core Responsibilities

Provide on-site first-line IT support to colleagues in Delft and other offices by diagnosing and resolving hardware and software issues, preparing devices and accounts, and maintaining workstations and meeting-room equipment. Manage IT assets, software and license requests, mailing lists, and knowledge articles, while helping improve self-service, AI tools, and support automations.

Requirements

Applicants must remain enrolled at a university or university of applied sciences for the full contract, preferably in IT or a related field, and have a genuine interest in IT. They should be proactive, solution-oriented, reliable, able to work independently and with a team, use AI tools critically, and communicate well in Dutch and English; basic Windows or macOS troubleshooting and Microsoft 365 experience are desirable.

Benefits

• Hourly Wage
• Flexible Hours
• Hands-On Experience
• Freedom To Bring And Try Out Ideas
• Informal And Inclusive Culture