Key Skills

Job Description

About the Role Do you thrive in a dynamic international manufacturing environment where customer satisfaction, operational excellence, and supply chain performance come together? As a Customer Service & Supply Chain Specialist, you play a central role in connecting customer demand with planning, inventory, supply, and delivery performance. With a strong customer focus, commercial mindset, and practical supply chain expertise, you take ownership of the complete customer journey from quotation to payment while ensuring seamless coordination across Sales, Planning, Purchasing, Logistics, Quality, Product Management, and Finance. You will be the primary point of contact for customers and a key interface between customers and our global organization. Your ability to translate operational complexity into clear communication and actionable solutions directly contributes to customer satisfaction, business growth, and operational efficiency. This position offers an excellent opportunity for someone who enjoys combining customer interaction, commercial support, supply chain coordination, and process improvement. As your business knowledge develops, you will have opportunities to grow into broader coordination and supply chain responsibilities. Responsibilities Customer Service & Commercial Support Act as the primary contact for customer inquiries regarding quotations, delivery schedules, order status, invoicing, returns, and complaint handling. Prepare, issue, and follow up quotations, ensuring timely and professional customer communication. Maintain customer master data and manage customer-specific requirements. Support annual price updates and other commercial initiatives. Build strong customer relationships and ensure a high level of customer satisfaction. Handle customer complaints in collaboration with Quality and other departments, maintaining ownership until resolution. Order Management & ERP Processes Manage the complete Quote-to-Cash / Order-to-Cash process within the ERP system (SAP), ensuring accurate order entry, confirmation, delivery coordination, invoicing, and follow-up. Coordinate orders, shipments, invoices, returns, and related documentation with customers, warehouses, and international teams. Ensure data accuracy and provide key business information to support operational and commercial decision-making. Supply Chain Coordination Coordinate demand and supply-related topics with Planning, Purchasing, Logistics, and warehouse teams. Monitor inventory levels, consignment stock, and slow-moving inventory, helping stakeholders convert observations into concrete actions. Identify supply risks, constraints, shortages, and delivery challenges, while driving recovery plans and customer communication. Facilitate operational discussions and align stakeholders on decisions, actions, ownership, and deadlines. Support forecasting activities for key customers and contribute to business planning processes. Translate customer forecasts, backlog developments, order trends, inventory positions, and delivery risks into actionable insights for Sales and Supply Chain teams. Continuous Improvement & Compliance Support initiatives that improve customer experience, supply chain performance, and operational efficiency. Contribute to process improvements and cross-functional collaboration. Ensure compliance with company policies, quality standards, and safety regulations. Build effective working relationships across international teams and cultures. Qualifications Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a comparable field, or equivalent practical experience. Experience in customer service, order management, sales support, supply chain, planning, logistics, or a similar role within a manufacturing or technical B2B environment. Strong understanding of Order-to-Cash processes and how customer demand, planning, purchasing, inventory, logistics, and delivery commitments are connected. Exposure to forecasting, inventory management, demand planning, or S&OP processes is considered a plus. Experience with ERP systems; SAP experience is preferred. Strong analytical skills and proficiency in Microsoft Excel and Microsoft 365 applications. Basic knowledge of export regulations, transportation processes, and international logistics. Excellent communication and stakeholder management skills. Fluency in English; Dutch is an advantage. Ability to work effectively in an international and multicultural environment. A proactive, hands-on mindset with the ambition to grow into broader coordination and operational leadership responsibilities. And, last but not least, to live up to the core competencies of Schunk Xycarb Technology: Innovation, Collaboration, and Customer Focus. Required Skills Strong customer focus and commercial mindset. Practical supply chain expertise. Experience in customer service, order management, sales support, supply chain, planning, logistics, or a similar role within a manufacturing or technical B2B environment. Strong understanding of Order-to-Cash processes. Experience with ERP systems. Strong analytical skills. Proficiency in Microsoft Excel and Microsoft 365 applications. Basic knowledge of export regulations, transportation processes, and international logistics. Excellent communication and stakeholder management skills. Fluency in English. Ability to work effectively in an international and multicultural environment. A proactive, hands-on mindset. Preferred Skills Dutch is an advantage. Exposure to forecasting, inventory management, demand planning, or S&OP processes is considered a plus. SAP experience is preferred. Pay range and compensation package What Schunk Xycarb Technology offers you? A high-tech and innovative working environment within a fast-growing company serving the global semiconductor industry. An international organization with colleagues representing more than 25 nationalities. A challenging and impactful role with significant opportunities for professional and personal development. A competitive salary ranging between €3,900 and €5,500 gross per month, depending on experience and qualifications. Attractive secondary benefits, including: Bonus scheme, 27 vacation days, 13 ADV days and Why Join Us? At Schunk Xycarb Technology, you will work at the intersection of customer experience, commercial performance, and supply chain excellence. You will be empowered to make a direct impact on customer satisfaction while helping to optimize the flow of information, materials, and products throughout the organization. If you enjoy working in an international environment where no two days are the same and where customer service and supply chain management come together, we'd love to hear from you.

Core Responsibilities

Manage the customer journey from quotations and order entry through delivery, invoicing, returns, and complaint resolution, serving as the primary customer contact. Coordinate demand, supply, inventory, and delivery issues across internal teams, while supporting forecasting, process improvement, and operational decision-making.

Requirements

Candidates should have a bachelor's degree in supply chain management, logistics, business administration, or a comparable field, or equivalent practical experience, along with relevant experience in customer service, order management, sales support, or supply chain in a manufacturing or technical B2B environment. They should understand Order-to-Cash processes, have ERP experience and strong analytical and communication skills, be proficient in Excel and Microsoft 365, and be fluent in English; SAP, Dutch, and forecasting or inventory experience are advantageous.

Benefits

• Bonus Scheme
• 27 Vacation Days
• 13 ADV Days