Key Skills

Job Description

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear. Job Description The role (full time) will be responsible for supporting the store's operational excellence across several key areas, including: Store Operations Oversee stationery and beverage inventory and ensure adequate stock levels are maintained. Perform daily cash reconciliations and coordinate any necessary adjustments with management. Act as the main point of contact for IT related issues and, supporting the team in resolving operational challenges. Support the Store Director with administrative tasks. Assist the store management team with compliance processes and procedural follow-up. Ensure adherence to company policies and operational standards. Provide support during stock takes to ensure accurate and efficient execution. Provide operational support to other stores when required (potentially on a weekly basis) and act as a back-up for the Stock Controller ensuring business continuity and operational efficiency. Handle damaged items in accordance with company guidelines. Client Repairs & After-Sales Manage all client repair requests, ensuring accurate ticket opening, tracking, and follow-up throughout the repair process. Coordinate with the After-Sales Service team to ensure timely updates and resolution of repair cases. Conduct weekly follow-ups on outstanding repairs and proactively drive actions to improve turnaround times and client satisfaction. Maintain organized after sales records and provide regular updates to the Store Director. Support and train Client Advisors on repair related inquiries and ensure clear communication is provided to clients throughout the process. Uniform Management Maintain accurate uniform records and files. Collect uniform requirements and coordinate consolidated orders. Receive, inventory, and distribute uniforms. Ensure all new hires receive a complete uniform kit upon joining. PROFILE At least 3 successful years of experience in a retail and/or back office environment High attention to detail, priority management and organizational skills Excellent interpersonal skills Adaptable, responsive and team orientated Highly competent using Word and Excel Product and Fashion sensitivity Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates

Core Responsibilities

Support store operations through inventory oversight, daily cash reconciliations, administrative and compliance tasks, stocktakes, and coordination of operational issues. Manage client repair requests and after-sales follow-up, maintain repair records, and coordinate uniform ordering, receipt, and distribution.

Requirements

Candidates should have at least three years of successful experience in retail or a back-office environment, with strong attention to detail, organizational and priority-management skills, and excellent interpersonal abilities. The role also requires adaptability, responsiveness, teamwork, proficiency in Word and Excel, and sensitivity to products and fashion.