Overseas Sales/Technical Support Engineer
Key Skills
Job Description
Job Description 1. Responsible for pre-sales promotion of products or solutions, product and project solution sales, or on-sale and after-sales technical support for Hikvision's innovative business; 2. Conduct business planning and strategy formulation through market insight and analysis; use various sales tools to develop customers and establish long-term and stable cooperative relationships with them; maintain daily marketing platform data, collect requirements for function optimization, and perform data analysis; achieve sales targets and continuously improve growth rates; 3. Carry out product marketing through requirement collection and analysis, competitor analysis, product marketing planning and promotion, and training; refine product selling points and value points, and enhance product competitiveness and customer satisfaction; 4. Lead solution design, feasibility studies, technical bid document preparation, and system integration & protocol output; deliver solution presentations and demonstrations, and respond to customers' technical inquiries; 5. Handle product and system delivery and maintenance; accept and resolve customers' technical issues; cooperate with the marketing department to provide product technical support services; complete on-site delivery and implementation, and ensure acceptance is passed; 6. Based on the characteristics of the assigned business and the candidate's abilities, the candidate will initially be positioned in either sales or technical support. After passing the probation period, there will be opportunities each year to participate in cross-functional rotation assessments and gain career development paths in solution pre-sales, sales, product marketing, etc. Job Requirements 1. Bachelor's degree or above; a combined background in English and engineering is preferred; 2. Understanding of industry applications and IT-related technologies; internship, practical experience, or campus promotion experience in sales or solution pre-sales roles in the intelligent IoT industry, intelligent manufacturing industry, logistics/e-commerce industry, or other technology industries is preferred; 3. Strong customer service awareness and product awareness; strong learning ability and dedication to in-depth research; good communication and presentation skills; proficiency in preparing PPT materials and image/video editing is preferred; 4. Proficient in listening, speaking, reading, and writing in English, able to use it as a working language (including but not limited to email/phone communication, product material development, and training presentations); 5. Able to adapt to different regional cultural differences; willing to accept long-term overseas business trips or long-term overseas assignments; willing to accept regional allocation. Based Location: the Netherlands
Core Responsibilities
Promote and sell products and solutions, develop customer relationships, analyze markets, and support product marketing activities. Design and present technical solutions, respond to customer inquiries, and oversee product delivery, implementation, maintenance, and acceptance.
Requirements
A bachelor's degree or higher is required, with English and engineering backgrounds preferred; familiarity with industry applications and IT technologies is expected. Candidates should have strong customer service, product knowledge, learning, communication, and presentation skills, be proficient in English, and be willing to travel or work overseas and accept regional placement.
About HIKMICRO
Industry: Appliances, Electrical, and Electronics Manufacturing
Company size: 10,001+ employees
HIKMICRO is a leading provider of thermal imaging equipment and solutions. Specializing in SoC and MEMS design, development, and manufacturing, the company offers thermal detectors, cores, modules, cameras and total solutions to the global market, serving customers in more than 100 countries and regions. HIKMICRO places a high value on research and development, empowering its continual progress in thermal technology. The company earned ISO9001 certification in 2018, demonstrating its quality-first philosophy from the very start. Through continuous innovation, HIKMICRO’s products and solutions constantly meet the diverse needs of individual, commercial, industrial, and utility customers around the world. HIKMICRO will continue to provide professional software and hardware products for its expanding list of business partners, working together to build a safer, smarter, and more efficient world.