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Service Coordinator

Atlas Copco Group

Oss
Full-time
2-5 years experience
On-site

Key Skills

Service Planning
Work Order Coordination
Field Service Scheduling
Logistics
Technical Affinity
Customer Service
Customer Communication
Resource Allocation
Preventive Maintenance
Process Optimization
Microsoft Office
SAP
Movilizer
Dutch
English
Accuracy Under Pressure

Job Description

Your role Bring your curiosity to work as our next Service Planner at Alup Kompressoren. You will be part of our team in Oss. In this role, your mission is to ensure that our field service engineers are scheduled as efficiently as possible while providing our customers with excellent service. You coordinate work orders, maintain close contact with customers and service engineers, and make sure everything is in place to complete service assignments as quickly and efficiently as possible. Your day-to-day Plan and assign work orders to our field service engineers, taking into account productive hours, availability, travel distance and the qualifications of the engineers. Coordinate both urgent customer requests and work resulting from agreed maintenance plans. Support our service engineers during the execution of their work and arrange the required parts and materials, replacement air solutions and subcontractors when necessary.Maintain regular contact with customers and ensure the correct administrative processing of work orders. Proactively contact customers, for example regarding preventive maintenance. Continuously look for opportunities to optimize planning processes, efficiency and customer service. Your Skills And Experience You have a higher professional education (HBO) level of working and thinking, or an equivalent level gained through experience. You are available for 40 hours per week and periodically participate in our on-call roster.You have a strong affinity with logistics and technology and demonstrable experience in planning or a comparable position. You are proactive, flexible and tactful, and you remain accurate and resilient under pressure. Knowledge of Microsoft Office, SAP or Movilizer is considered an advantage.Y ou have an excellent command of both Dutch and English, written and spoken. We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. Your Compensation And Benefits At Alup, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent. In Addition, We Offer A challenging position with plenty of responsibility. A high degree of freedom, independence and room for your own ideas. A pleasant working environment with great colleagues. Opportunities to further develop yourself within the organization. A competitive salary. 8% holiday allowance. 27 vacation days based on a 40-hour working week. 13 ADV days based on a 40-hour working week. Enjoyable company events and activities. Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute and develop in an environment built on trust, collaboration and continuous improvement. At Alup, we support our people in building long-term careers while making a meaningful impact through their work. Your job location This role requires you to work on-site at our Alup Kompressoren location in Oss, the Netherlands. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. Why it is great to work with us Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you. Application process Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths and discussing how you can grow with Alup. For each hiring decision, we also apply the grandparent principle. This means that a leader's manager is involved in the approval of the hiring decision to ensure consistency and fairness. If you have questions during the process or would like to know more about the position, please contact us: Talent Acquisition: Sevgi Kartal Telephone: +31 68200 4872 Email: [email protected]

Core Responsibilities

Plan and assign work orders to field service engineers, balancing availability, qualifications, travel, and urgency while arranging parts, materials, replacement air solutions, and subcontractors as needed. Maintain customer and engineer communication, ensure accurate work-order administration, and improve planning efficiency and customer service.

Requirements

Requires higher professional education (HBO) level or equivalent experience, demonstrable planning experience, and a strong affinity with logistics and technology. The candidate should be proactive, flexible, tactful, accurate under pressure, available for 40 hours per week and periodic on-call duty, and fluent in written and spoken Dutch and English; Microsoft Office, SAP, or Movilizer knowledge is an advantage.

Benefits

  • Competitive Salary
  • Holiday Allowance
  • Vacation Days
  • Additional Leave Days
  • Professional Development Opportunities
  • Company Events
  • Independent Work Environment

About Atlas Copco Group

Industry: Machinery Manufacturing

Company size: 10,001+ employees

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers’ success. Our four business areas offer compressed air and vacuum solutions, energy solutions, dewatering and industrial pumps, industrial power tools and assembly and machine vision solutions. In 2025, the Group had revenues of BSEK 168, and at year end about 56 000 employees.

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