Key Skills

Job Description

Passionate about implementing CRM in the Dynamics 365 ecosystem? Join our team as a Solution Architect and participate in the creation and implementation of innovative Dynamics 365 Customer Engagement solutions to address our customers' business challenges. Come Join Us The CE team carries out projects relate to the Microsoft Dynamics 356 Customer Engagement solution focused on Sales, Marketing,Field Service and Customer Service. Of course, the Power Platform is an integral part of our expertise and so are Copilot, PVA and DCCP. You will be part of a fun and dedicated team made up of enthusiastic, motivated, and supportive colleagues. The team is cross-skilled, including functional profiles, delivery leads and presales consultants in addition to our technical colleagues. What You’ll Do Design and implement the technical architecture for Dynamics 365 Customer Engagement solutions, following the best practices and standards Integrate Dynamics 365 Customer Engagement with other business applications, using various technologies and platforms Review the technical deliverables of the development team and provide feedback and guidance Troubleshoot and resolve any technical issues or challenges that arise during the project lifecycle Document the technical design and architecture, as well as any changes or enhancements Mentor and/or coach the junior developers and architects on the team Support our customers in meeting their goals and performing their digital transformation Skills And Experiences Analytical skills to understand complex business problems and provide effective solutions Consulting experience in delivering CRM projects for various industries and domains Technology expertise in the Dynamics 365 Customer Engagement domain, including configuration, customization, security, performance, and deployment Related technology skills such as .NET C# for plugins, Power Platform or Dataverse for low-code development, Azure Logic Apps or Power Automate for workflows, and Azure DevOps or GitHub for source control and CI/CD Good communication skills to interact with customers, stakeholders, and team members Ownership of the overall technical solution and relations with customer stakeholders Fluency in communication in English and Dutch. About You Passion for CRM and its Microsoft ecosystem. You are able to work effectively in a team in an international context. You have a proactive approach to learning and knowledge sharing. You place quality and customer needs at the center of your work. You have excellent communication skills and are able to work effectively in an international environment. Enjoy your career Some of the best things about working at Avanade : Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications) Real-time access to technical and skilled resources globally Dedicated career advisor to encourage your growth Engaged and helpful coworkers genuinely interested in you Benefits Find out more about some of our benefits here. A great place to work As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look! We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page. Create a future for our people that focuses on Expanding your thinking Experimenting courageously Learning and pivoting Inspire greatness in our people by Empowering every voice Encouraging boldness Celebrating progress Accelerate the impact of our people by Amazing the client Prioritizing what matters Acting as one Learn more To learn more about the types of projects our CRM team works on check out this info: Being a Consultant at Avanade Geocode Records Fast Customize Microsoft Dynamics 365 Field Service Schedule Board Interested in knowing what’s going on inside Avanade? Check out our blogs: Avanade Insights – exchange ideas that drive tomorrow’s innovation Inside Avanade – explore what life is like working at Avanade Qualifications Analytical skills to understand complex business problems and provide effective solutions Consulting experience in delivering CRM projects for various industries and domains Technology expertise in the Dynamics 365 Customer Engagement domain, including configuration, customization, security, performance, and deployment Related technology skills such as .NET C# for plugins, Power Platform or Dataverse for low-code development, Azure Logic Apps or Power Automate for workflows, and Azure DevOps or GitHub for source control and CI/CD Good communication skills to interact with customers, stakeholders, and team members Ownership of the overall technical solution and relations with customer stakeholders Fluency in communication in English and Dutch.

Core Responsibilities

Design and implement technical architectures for Dynamics 365 Customer Engagement solutions, integrate them with business applications, and review, document, and troubleshoot technical deliverables. Guide junior team members and work with customers and stakeholders to support their business goals and digital transformation.

Requirements

Requires consulting experience delivering CRM projects and strong expertise in Dynamics 365 Customer Engagement, including configuration, customization, security, performance, and deployment. Candidates should have relevant skills in .NET C#, Power Platform or Dataverse, workflow tools, and source control or CI/CD, along with strong communication skills and fluency in English and Dutch.

Benefits

• Training and Development
• Paid Certifications
• Career Advisor
• Global Technical Resources