Customer Success Specialist in Amsterdam
€3,500 - €4,333 per month
Key Skills
Job Description
Customer Success Specialist in Amsterdam - Global Health-Tech Brand
€3,240.74 to €4,012.04 (experience dependent) + 8 % holiday bonus
Location: Amsterdam, Netherlands.
Our client is a global leader in body composition analysis technology, used across medical, fitness and corporate wellness markets throughout Europe. They're looking for a Customer Success Specialist to join their Amsterdam team and make sure every customer and partner query gets resolved quickly, accurately and with a genuinely helpful touch.
This is a role for someone who enjoys being the calm, capable voice at the other end of the phone or ticket. You'll be the first point of contact for customers and business partners across Europe, guiding them through product questions, onboarding and the odd technical hiccup, and turning each interaction into a reason to stay loyal to the brand.
On offer is a central Amsterdam base within a genuinely international team, real variety across customer onboarding, support and reporting, and the chance to grow your career inside an established global medical technology business.
Key responsibilities:
Customer support: Respond to customer and partner inquiries and manage support tickets from first contact through to resolution.
Technical coordination: Provide first-line product and software support and coordinate more complex technical issues with the Technical Support team.
Onboarding and training: Support new customer onboarding and product training, and follow up proactively on anything left unresolved.
Knowledge and reporting: Develop and maintain FAQs and knowledge-base content, collect customer feedback, and support Customer Success KPIs and reporting.
About you:
Experienced: At least two years in a customer service or customer success role.
Communicative: As you will be communicating with international teams and local partners, professional proficiency in both English and Dutch is required.
Organised: Confident managing multiple cases at once, with strong problem-solving instincts and comfort working across CRM and digital support systems.
A bonus: B2B, medical-device, healthcare or technical-support experience, or an additional European language, would all be well received.
What's in it for you:
A role at the centre of a growing European customer success function.
Genuine exposure to the medical and wellness technology sector.
A competitive holiday allowance including bank holidays (exact entitlement to be confirmed).
Your recruiter for this role is Abhishek Lakhina, Managing Director at Love Recruitment International, and can be contacted simply by applying for the role below. Abhishek and Love Recruitment International are specialist fitness and leisure recruiters, placing talent across the USA, Europe, the Middle East, the UK and Australia. If you're keen to be considered, please 'Apply Now'.
Core Responsibilities
The Customer Success Specialist will manage customer and partner inquiries, support tickets, and product onboarding. They will also coordinate technical issues and maintain knowledge-base content to ensure high levels of customer satisfaction.
Requirements
Candidates must have at least two years of experience in a customer service or success role. Professional proficiency in both English and Dutch is required, along with strong organizational and problem-solving skills.
Benefits
- 8% Holiday bonus
- Competitive holiday allowance
About Love Recruitment International
Industry: Wellness and Fitness Services
Company size: 2-10 employees
Love Recruitment International is a specialist fitness and leisure recruitment agency for operators in the USA, Middle East, Australia and Europe. We find senior leaders, country managers and specialist teams for gyms, health clubs, suppliers, boutique brands and wellness businesses. We're backed by a decade as one of the UK's leading fitness recruiters: 2,000+ placements for 200+ brands since 2015, rated 4.7 on Google from over 400 reviews. Every international search is led by consultants who have worked in the industry, so we know what great looks like in your market. WHO WE WORK WITH • Boutique and franchise brands launching in a new country • Global operators building leadership teams, regional support and club management • Premium clubs, wellness and hospitality-led fitness • Equipment and tech suppliers expanding overseas ROLES WE RECRUIT • Country, Regional and General Managers • Sales, membership and commercial leaders • Head office, operations and launch teams • Master trainers and specialist coaches WHERE WE WORK USA: New York, LA and nationwide Middle East: UAE, Saudi Arabia, Qatar, Kuwait Australia: Sydney, Melbourne, Brisbane Europe: Netherlands, Germany, Spain and beyond Led by Abhi Lakhina (MD) and Tom Trout (Director). Part of Love Recruitment Group. Service. Delivery. Always.