Senior Application Support Engineer (ID: 4141)
Key Skills
Job Description
- Monitor and support production applications to ensure high availability, stability, and performance.
- Troubleshoot production incidents, perform root cause analysis (RCA), and manage recurring application issues.
- Handle application deployments, release activities, configuration changes, and production fixes.
- Monitor application logs, batch jobs, APIs, system interfaces, and alerts to identify and resolve operational issues.
- Manage incidents and service requests using ServiceNow, JIRA, or similar IT service management tools.
- Collaborate with development, infrastructure, database, security, and business teams to resolve production-related issues.
- Automate repetitive operational tasks using Shell, Python, or PowerShell scripting.
- Develop and maintain operational documentation, Standard Operating Procedures (SOPs), runbooks, and knowledge articles.
- Participate in major incident management, post-incident reviews, and problem management activities.
- Support change management processes and ensure all production changes comply with operational standards and controls.
- 10+ years of overall IT experience in application support, production support, or related technical operations.
- Strong experience in production application monitoring, incident management, and troubleshooting.
- Hands-on experience with Linux/Unix operating systems and shell scripting.
- Good knowledge of SQL and relational databases.
- Experience with incident management, problem management, and root cause analysis.
- Exposure to application monitoring and logging tools such as Splunk, Dynatrace, Grafana, AppDynamics, ELK Stack.
- Understanding of REST APIs, microservices, batch processing, and application interfaces.
- Familiarity with CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps.
- Troubleshoot complex production issues and restore application services within agreed timelines.
- Analyse application logs, system alerts, and database queries to identify the root cause of issues.
- Work with cross-functional teams to resolve critical incidents and maintain service continuity.
- Automate operational activities and repetitive tasks using scripting languages.
- Support application deployments, release management, and production configuration changes.
- Work with monitoring and logging tools to proactively identify performance and availability issues.
- Maintain accurate technical documentation and operational procedures.
- Follow ITIL-based incident, problem, and change management processes.
- Work independently in a production support environment and handle critical situations effectively.
- An opportunity to work on enterprise-level production applications in a dynamic technical environment.
- Exposure to application support, production operations, and DevOps practices.
- Opportunities to work with modern monitoring, automation, and CI/CD technologies.
- Collaboration with cross-functional technical and business teams.
Core Responsibilities
The Senior Application Support Engineer will monitor and support production applications to ensure high availability and performance while troubleshooting complex incidents. They will also manage deployments, automate operational tasks, and collaborate with cross-functional teams to maintain service continuity.
Requirements
Candidates must have 10+ years of experience in application or production support with strong skills in Linux, shell scripting, and SQL. Proficiency in incident management processes and experience with monitoring tools like Splunk or Dynatrace are essential.
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.