You will support nonprofit organizations throughout their digital transformation journeys, combining technical implementation, client consulting, project coordination, and capacity building. Your main responsibilities will include:

• Conduct digital readiness assessments and identify technology needs, challenges, and opportunities for nonprofit organizations.

• Develop digital transformation roadmaps, implementation strategies, and project workplans in collaboration with clients.

• Lead or support the implementation of digital solutions that improve organizational effectiveness and operational efficiency.

• Configure, customize, and troubleshoot technology platforms within client environments, including CRM, cloud, donor management, and productivity solutions.

• Coordinate data migrations, system integrations, and platform transitions while ensuring data integrity and business continuity.

• Translate client requirements into technical specifications and collaborate with external vendors and implementation partners to deliver solutions.

• Validate implemented solutions through testing and quality checks before go-live, documenting configurations and technical decisions.

• Manage client relationships as a primary point of contact, providing ongoing guidance, recommendations, and support throughout project delivery.

• Coordinate activities between nonprofit clients, internal teams, and external service providers, ensuring projects remain aligned with objectives and timelines.

• Support project planning, monitoring, reporting, data analysis, and continuous improvement of service delivery processes.

• Design and deliver technical training programs, workshops, webinars, and educational resources for international clients and teams.

• Contribute to service development, implementation templates, internal documentation, and knowledge-sharing initiatives.

Requirements

The ideal candidate brings a combination of technology consulting, project coordination, and client relationship management experience, with the ability to translate organizational needs into practical digital solutions. Candidates with different experience levels may be considered for Junior, Mid-Level, or Senior opportunities. Key qualifications include:

• At least 5 years of experience in digital transformation, technology consulting, IT project coordination, service delivery, client success, or account management.

• Proven experience managing client relationships and acting as a trusted advisor.

• Experience coordinating technology implementations, digital adoption projects, or platform migrations.

• Ability to assess client requirements and translate them into actionable technical solutions and implementation plans.

• Experience working with external vendors, consultants, and technology implementation partners.

• Familiarity with digital platforms such as CRM systems, cloud solutions, donor management tools, and productivity applications.

• Strong project management skills, including planning, coordination, monitoring, and reporting.

• Experience developing and delivering training sessions, workshops, or educational programs.

• Strong documentation skills, including the ability to create implementation procedures, technical guides, and operational resources.

• Analytical skills and the ability to use data to support recommendations, decision-making, and process improvements.

• Ability to work independently and manage multiple client engagements simultaneously.

• Strong consulting, communication, facilitation, and stakeholder management skills.

• Fluency in written and spoken English.

• Additional language skills are an advantage, particularly in international nonprofit environments.

Benefits

• Full-time employment, Monday to Friday.

• Hybrid working arrangement, with remote flexibility depending on location.

• Flexible working hours.

• Attractive international working environment.

• Broad training and professional development opportunities, both online and offline.

• Monthly salary ranges that vary according to location and experience:

  • Africa: USD 2,300–2,800.

  • Poland: PLN 8,500–11,000.

• Compensation may be adjusted based on experience and the cost-of-living index in the candidate's country.