Researcher (German-Speaking - 12m FTC)
Key Skills
Job Description
📍 Location: Hybrid, London (Vauxhall) or Amsterdam
🗓️ Contract: 12-month FTC, parental leave cover
🎯 Focus: German Customer Insight, Qual & Quant Research, AI-Powered Research
About Research at Bloom & Wild 🌸
Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.
We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.
We’re Europe’s largest direct-to-consumer flower business (Bloom & Wild, bloomon and Bergamotte), growing into Europe’s #1 gifting destination. Our Research team sits within Marketing, a small team of three that puts the customer at the heart of every big decision. We’re AI-forward too, with our own AI research assistants helping us move faster and go deeper.
\nAs our German-speaking Researcher, you’ll champion the voice of our German customers while supporting research across the UK, Netherlands and Belgium. You’ll report to our Director of Customer Insight and work alongside our Senior Researcher, covering a colleague on parental leave. It’s a brilliant chance to see your insight shape real decisions across the business.
Key Responsibilities
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German Research: Plan and run qual and quant studies in German, from discussion guides and moderation to surveys and clear, insightful reports.
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Cross-Market Support: Support research in the UK, Netherlands and Belgium, working in English.
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Customer Closeness: Keep the German customer at the heart of how teams across Brand, Range, Product and Commercial think.
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Insight into Action: Turn findings into clear recommendations people can act on, using AI to work smarter.
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Languages: Fluent German and English, written and spoken, with a lived understanding of German culture and consumers.
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Qual & Quant Research: You’re comfortable designing and running both, from discussion guides to surveys.
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Structured Thinker: You’re organised and can turn messy data into a clear story.
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Clear Communicator: You share insight in a way that people across the business can use.
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AI Curiosity: Interest in using AI to improve your research. You don’t need to be an expert!
Don't check every box? Please apply anyway - we're looking for the right person, not a perfect list of ticks.
✨ Flexibility: Flexible working, plus the option to work from abroad.
🌴 Time Off: 25 days holiday + your birthday + flexible bank holidays + a volunteering day, with the option to buy more annual leave.
🌱 Growth & Support: Enhanced family leave, a workplace nursery scheme, a flexible training framework, and generous discounts on our blooms and subscriptions.
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30-min Initial Chat with our TA Manager, Chloe
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Interview with our Director of Customer Insight
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Role-related Task to present back to some of our Team
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Final Interview with our Director of Customer Insight and Country Manager for Germany
Need interview adjustments? Just let us know in your application, we're happy to support you however we can
Core Responsibilities
The researcher will plan and execute qualitative and quantitative studies in German while supporting research initiatives across the UK, Netherlands, and Belgium. They will translate customer insights into actionable recommendations to inform business decisions across brand, product, and commercial teams.
Requirements
The ideal candidate must be fluent in both German and English with a strong understanding of German consumer culture. They should be proficient in designing and conducting research studies and possess the ability to synthesize complex data into clear, actionable insights.
Benefits
- Flexible working
- Option to work from abroad
- 25 days holiday
- Birthday off
- Flexible bank holidays
- Volunteering day
- Enhanced family leave
- Workplace nursery scheme
- Flexible training framework
- Discounts on blooms and subscriptions
About Bloom & Wild Group
Industry: Retail
Company size: 201-500 employees
Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our core belief that you can never care too much or be too thoughtful, we do things a little differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date. We are Europe’s largest direct to consumer flower company. As the inventor of letterbox flowers, Bloom & Wild is powered by great ideas that are rooted in continuously improving the experience for our customers. On a mission to make sending and receiving flowers the joy it should be for both the sender and the recipient, we promise beautiful, brilliantly-designed letterbox surprises and make-a-statement bouquets. Our flowers are sent as the freshest buds, carefully packed and ready to bloom for arrangements that last. The result is almost 60k five star reviews and the status of the UK’s most-loved online florist. Since launching in 2013 we’ve raised £126m of venture capital and private equity funding from investors including General Catalyst, Index Ventures, Burda Principal Investments and MMC Ventures. We’ve been named one of the 5 fastest growing tech companies in Europe and are alumni of Tech Nation’s Future Fifty. We were also one of the Sunday Times Top 100 Small Companies to Work For 2020. We’ve got a brilliant ideas-led innovation culture. And we’re looking for people from all backgrounds to help drive our next exciting stage of growth. If you’re interested in joining us, please take a look at our open roles on our jobs tab. Bloom & Wild acquired bloomon in April 2021 and Bergamotte in July 2021, cementing our position as Europe's leading online flower company. Together, we are active in 8 countries. We are home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.