Global Logistics & Customer Service Director
Key Skills
Job Description
WHAT YOU WILL DO
Global Logistics & Customer Service Director
You own the global process standards, capability model and digital roadmap for everything between a customer order and its delivery: customer service, order-to-cash, logistics, and customs & excise. You build the frameworks and tools that help regional and local teams get there, and drive continuous improvement through clear governance.
This is a standards-and-enablement role, not an execution role. Regional Plan & Deliver directors roll out the standards and local teams run day-to-day operations. Your job is to make sure the standard is right, the capability exists to meet it, and the tools are fit for purpose. The role covers a broad portfolio of processes and is Supply Chain’s main link with Commercial on customer collaboration.
- Set the global standard: Define and maintain global process standards and minimum requirements for customer service, order-to-cash, logistics, and customs & excise. Translate external benchmarks and best practice into standards that go beyond compliance and define what excellence looks like.
- Build capability at scale: Design the capability model for these processes, including role profiles, competency levels, a learning curriculum and assessment tools. Then track how capability building progresses across the global supply chain organisation.
- Shape the digital roadmap: Act as Supply Chain’s main counterpart to the global process owners in our Business Process Excellence team. Own the functional and digital roadmap and turn functional priorities into clear tool requirements. Make sure process standards drive technology choices, not the other way around.
- Own customer collaboration: Define joint planning standards, customer scorecards and how we respond to the results of the Advantage customer survey. Work closely with Commercial and key account teams across regions.
- Govern logistics cost and compliance: Set the global method for benchmarking logistics cost, the standards for carrier performance, and risk-managed customs & excise processes.
- Drive continuous improvement. Monitor global KPIs, lead root cause analysis on systemic issues, and organise improvement cycles with regional supply chain directors and local teams.
- Lead and develop. Lead and develop your team, build a high-performance culture, and grow the next generation of process leaders.
OUR PERFECT CANDIDATE
What you bring
- A university degree in Supply Chain, Engineering, Economics or a related field. A Master's degree is a plus.
- At least 12 years of international supply chain experience, with deep expertise in customer service, order-to-cash and logistics in a complex FMCG environment.
- A proven track record of designing and implementing global process standards or capability programmes across multiple markets.
- Experience in a global function, influencing regional and local stakeholders without direct authority.
- The ability to turn technical expertise into practical, scalable frameworks, and to explain them in business language.
- Experience working with digital and technology teams on process requirements and tool governance. Knowledge of tools such as SAP, o9 or Arkieva is a plus.
- Credibility, persuasiveness and the resilience to build consensus where global standardisation meets local resistance.
You must be eligible to work in Europe. We do not support relocation.
WE OFFER
- Excellent remuneration package
- Bonus opportunity
- Personal development opportunity's
- Work at a dynamic international company with leading global brands
- A family-oriented culture where we care about our people
- Hybrid working: partly in the office and from home
Perfetti Van Melle is a privately owned company that manufactures and distributes candy and chewing gum in over 150 countries worldwide. Today, Perfetti Van Melle is ranked as the third largest sugar confectionery/chewing gum company in the world, second in Europe, with strong brands like Mentos, Chupa Chups, Fruittella, Frisk and Smint. The ability to develop products, varieties and flavours that meet the different demands and opportunities of markets is one Perfetti Van Melle’s keys to success.
Core Responsibilities
You will define global process standards and digital roadmaps for logistics, customer service, and order-to-cash operations. You are responsible for building organizational capability and driving continuous improvement through clear governance across regional teams.
Requirements
Candidates must have at least 12 years of international supply chain experience within a complex FMCG environment. A university degree in Supply Chain, Engineering, or Economics is required, with a Master's degree considered a plus.
Benefits
- Excellent remuneration package
- Bonus opportunity
- Personal development opportunities
- Hybrid working
About Perfetti Van Melle
Industry: Food and Beverage Services
Company size: 10,001+ employees
Perfetti Van Melle is a privately owned company, producing and distributing candies and chewing gums in more than 150 countries worldwide. Employing over 17.000 people and operating 37 companies throughout the world, Perfetti Van Melle has a true global reach: it is present in the Asia Pacific Region, Europe, Middle East, Africa and the Americas The industrial adventure of Perfetti Van Melle began many years ago, but it was in March 2001 that the current Group was set up through the merger of Perfetti Spa and Van Melle N.V. In July 2006 the Group acquired the Spanish company Chupa Chups S.A., famous all over the world for its lollypops. Our brands convey the passion we have for our products. We continuously explore new ways of doing things and innovative ideas that will inspire and delight our consumers worldwide. Our global brands Mentos, Chupa Chups, Alpenliebe gratify, refresh, inspire consumers of all ages around the globe. Other brands are extremely popular in regional markets with innovative tastes that match local preferences.