Consumer Experience Operations Specialist
€45,000 - €55,000 per year
Key Skills
Job Description
About Stokke – Here We Grow Founded on the west coast of Norway in 1932, Stokke is built on a strong Scandinavian heritage of craftsmanship, quality, and purpose-driven design. For over four decades, our products have championed connection—creating meaningful moments that bring parents and children closer together while supporting healthy child development. The Position At Stokke, we’re looking for a Consumer Experience Operations Specialist who thrives on identifying opportunities, solving operational challenges and driving continuous improvement. Working across international markets, you’ll collaborate with internal teams, external partners and key stakeholders to improve operational efficiency, optimise processes and enhance the overall consumer experience. We’re looking for someone who enjoys combining analytical thinking with hands-on execution and takes ownership of turning insights into meaningful improvements. Based in Amsterdam (no relocation possible) | Reporting to Senior Consumer Services Manager Main Responsibilities Drive Operational Excellence Monitor and analyse operational performance, KPIs and consumer experience trends. Identify inefficiencies, operational challenges and opportunities for improvement. Translate data and insights into practical recommendations and measurable actions. Support the continuous improvement of global Consumer Services operations. Improve Processes & Systems Analyse existing workflows and identify opportunities to simplify and optimise processes. Support initiatives that improve efficiency, productivity and service quality. Contribute to the optimisation of operational systems, tools and ways of working. Help implement scalable solutions and best practices across international markets. Collaborate & Make an Impact Work closely with global and local teams, external partners and cross-functional stakeholders. Support operational projects and improvement initiatives from identification through implementation. Coordinate the resolution of complex operational challenges and escalations. Contribute to a culture of continuous improvement and operational excellence. The Ideal Profile We’re looking for a proactive, analytical and improvement-driven professional who enjoys understanding how things work and finding ways to make them better. You are someone who: Naturally identifies opportunities to improve processes and performance. Enjoys working with data and translating insights into action. Takes ownership and proactively drives solutions. Is comfortable working with different stakeholders in an international environment. Combines a structured, analytical mindset with a hands-on approach. Thrives in a dynamic environment where priorities evolve and improvements make a visible difference. What You Bring At least 3 years of relevant experience in Operations, Customer Experience Operations, E-commerce Operations, Business Operations or Process Improvement. Demonstrated experience analysing operational performance and improving processes. Strong analytical and problem-solving skills, with the ability to turn data into actionable improvements. Experience working with operational systems and tools, such as Zendesk, Salesforce, CRM or ERP platforms. Strong communication and stakeholder management skills. A proactive, independent and results-oriented approach. Excellent command of English. Experience working in an international consumer-focused organisation is an advantage. What We Offer Make a meaningful impact on global operational performance. Work with international teams and stakeholders. Contribute to projects that improve efficiency and consumer experience. Develop your expertise in operations, systems and process improvement. Grow your career within a globally recognised premium brand. Competitive compensation with a fixed salary range of 45-55k gross per year based on experience.
Core Responsibilities
Monitor operational performance, KPIs, and consumer experience trends, using insights to recommend and implement measurable improvements. Optimize processes, systems, and workflows while coordinating projects and resolving operational challenges with international teams and external partners.
Requirements
At least three years of relevant experience in operations, customer experience operations, e-commerce operations, business operations, or process improvement is required, along with experience analyzing performance and improving processes. Candidates should have strong analytical, problem-solving, communication, and stakeholder management skills, experience with operational systems such as CRM or ERP platforms, and excellent English.
Benefits
- Competitive Compensation
- Career Development
- International Collaboration
- Opportunity To Improve Global Operations
About Stokke
Industry: Manufacturing
Company size: 201-500 employees
Stokke provides worldwide distribution through selected retailers represented in around fifty countries. We are renowned worldwide and sell iconic products like the Tripp Trapp highchair. Stokke was founded on the west coast of Norway in 1932. Once a family-owned company, the company has been owned since 2014 by NXMH, a Belgium-based investment company wholly owned by South Korea’s NXC. In addition to its head office in Ålesund, Norway, it has as offices all around the world in Germany, US, China, France and many other countries. Stokke's ethos is epitomised by its Tripp Trapp® chair, which will celebrate its 50th anniversary this year. Created by Norwegian designer Peter Opsvik, the iconic chair launched in 1972 did something completely new; it gave children an ergonomic seat of their own and made it possible for children to comfortably join their family at the table for connection and bonding. Today, Stokke is selling more Tripp Trapp® chairs than ever before and has sold more than 13 million worldwide. Since 2006, Stokke's focus has been purely on the premium children's markets with products that share a common purpose: to encourage child development and to nurture family bonding. Stokke's mantra is that closeness fosters connection – it believes that children need this sense of connection to feel safe and loved, encouraging them to become self-reliant and confident learners in life. Our brand purpose "Here we grow" and our vision “Confident kids for a better world” are the cornerstone of our product innovation, development, and production. Each Stokke product is developed to stimulate the child's ongoing development through their ability to allow the bond between parent and child to grow through strong visual contact and interaction.