Key Skills

Job Description

Are you passionate about creating unforgettable guest experiences and making every guest feel genuinely welcomed from the very first interaction? We are looking for a Guest Service Specialist who builds meaningful connections, delivers exceptional service, and ensures every stay is memorable through warmth, professionalism, and attention to detail. Your role in the journey As a Guest Service Specialist, you are the voice of our hotel. Your main responsibilities include: Handle reservation requests. Help coordinate the financial administration within the hotel. Respond to all incoming communication through phone, email and other digital channels. Coordinate pre-arrival and post-stay communication with guests. Respond and manage feedback and online reviews. Ensure all in-house guest requests are followed up professionally. Work closely together with other Front of House teams to deliver exceptional experiences while maintaining LQA and brand standards. What you’ll bring Prior experience in the luxury hospitality industry No 9 till 5 mentalities, flexibility within your schedule Natural drive to connect with people Ability to surprise guests with your special touch Spontaneity, an open attitude and an eye for detail Excellent communication skills and proficiency in the English language, Dutch or other foreign languages are a plus. Why you’ll love your journey with us At Anantara, we believe exceptional hospitality starts with exceptional people. That's why we invest in your growth, wellbeing and career journey. A competitive salary in accordance with Horeca CLA scale 4, tailored to your experience and expertise. An end-of-year bonus of at least 75% of a gross monthly salary. Exclusive team member and Friends & Family rates at more than 550 Minor Hotels worldwide. Up to 50% discount on restaurants and bars at a collection of luxury hotels across Amsterdam. A complimentary experience stay to discover the Anantara guest journey firsthand. Access to learning opportunities, leadership development programmes and our Minor Hotels University. Global career opportunities and priority access to internal vacancies across Minor Hotels. Wellbeing benefits, including collective health insurance, gym memberships, bicycle plans and more. Where your journey begins Join a team where luxury hospitality, personal growth and genuine care come together. Located on Amsterdam's iconic Dam Square, Anantara Grand Hotel Krasnapolsky is a place where colleagues are empowered to create extraordinary guest experiences while building rewarding careers.

Core Responsibilities

Handle reservation requests, support hotel financial administration, and respond to guest communications across phone, email, and digital channels. Coordinate guest communications and requests before, during, and after stays, manage feedback and online reviews, and collaborate with Front of House teams to uphold service and brand standards.

Requirements

Prior experience in luxury hospitality is requested, along with flexibility, a natural ability to connect with people, and attention to detail. Candidates should have excellent communication skills and proficiency in English; Dutch or other foreign languages are an advantage.

Benefits

• End-of-Year Bonus
• Team Member and Friends & Family Hotel Rates
• Restaurant and Bar Discounts
• Complimentary Experience Stay
• Learning Opportunities
• Leadership Development Programmes
• Global Career Opportunities
• Collective Health Insurance
• Gym Memberships
• Bicycle Plans