Key Skills

Job Description

OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place. THE TEAM As part of our Spa & Wellness team, you will help deliver exceptional wellness experiences that inspire relaxation, balance, and renewal. Working closely with Spa Attendants, Spa Receptionists, and other hotel associates, you will contribute to a seamless guest journey from arrival through treatment and beyond. Reporting to the Spa Manager, you will play an important role in upholding the highest standards of service, professionalism, and wellbeing that define the Rosewood experience. YOUR ROLE As a Spa Therapist, you will create meaningful wellness experiences through personalized treatments and genuine guest care. Combining technical expertise with an intuitive understanding of guest needs, you will help guests achieve relaxation and rejuvenation while contributing to the overall success of the Spa & Wellness operation. Your role is essential in fostering guest loyalty, promoting wellness offerings, and ensuring every treatment reflects Rosewood's commitment to thoughtful and intuitive service. HOW YOU’LL MAKE THE PLACE Deliver a variety of spa treatments, including massages, body therapies, and facials, in accordance with spa standards. Conduct personalized consultations to understand guest needs and recommend suitable treatments and wellness solutions. Create and maintain a clean, safe, and tranquil treatment environment for every guest. Professionally promote spa services, wellness programs, retail products, and treatment packages. Ensure the proper use, care, and storage of spa equipment, tools, and products. Maintain accurate treatment records and guest preferences to support personalized experiences. COULD THIS BE YOU? You hold a recognized Spa Therapy qualification and are passionate about delivering exceptional wellness experiences. You have experience within a spa, wellness, luxury hospitality, or guest-focused environment. You possess strong knowledge of massage techniques, body therapies, and holistic wellness practices. You communicate confidently and build genuine connections with guests through professional and thoughtful service. You maintain a polished and professional appearance while representing a luxury hospitality brand. You are committed to continuous learning, personal development, and staying informed about wellness trends and treatments. OUR BENEFITS As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes flexible working hours, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood. OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

Core Responsibilities

Deliver massages, body therapies, and facials, tailoring treatments to guest needs through consultations and thoughtful service. Maintain a clean and tranquil treatment environment, care for spa equipment, keep accurate guest records, and promote spa services, wellness programs, products, and packages.

Requirements

A recognized spa therapy qualification and experience in a spa, wellness, luxury hospitality, or guest-focused environment are required. Candidates should have strong knowledge of massage, body therapies, and holistic wellness, communicate professionally with guests, maintain a polished appearance, and be committed to ongoing learning.

Benefits

• Flexible Working Hours
• Paid Time Off
• Complimentary Room Nights
• Learning and Development Opportunities
• Global Career Opportunities
• Paid Parental Leave